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Inbound Call Centre Agent
1 week ago
As an Inbound Call Center Representative, you will be responsible for handling incoming calls from customers, providing excellent service, and resolving any issues or inquiries they may have.
This is a great opportunity for individuals who enjoy helping others and have strong communication skills.Responsibilities:
- Answer incoming calls from customers and provide assistance in a professional and courteous manner
- Listen attentively to customer inquiries and concerns, and provide accurate and timely information
- Use phone etiquette to ensure a positive customer experience
- Upsell products or services when appropriate
- Collaborate with team members to resolve complex customer issues
Qualifications:
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry with attention to detail
- Ability to multitask and work effectively in a fastpaced environment
- Strong problemsolving skills with the ability to think quickly on your feet
Job Types:
Full-time, Permanent
Pay:
From £25,468.86 per year
Benefits:
- Company events
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (preferred)
Work Location:
In person
Application deadline: 16/06/2024
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