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Administrative Assistant

3 months ago

Bathgate, West Lothian, United Kingdom West Lothian Recruitment Incentive Full time

Company Overview:

Established in 2009, Lothian Homes is a small independent business that has thrived in the renting/selling property sector.

Our success is built on a strong commitment to excellence and a customer-centric approach, fostering organic growth through word of mouth.

At Lothian Homes, we take pride in our core values of integrity, honesty, and professionalism.

These values form the bedrock of our business, allowing us to deliver superior customer service and an exceptional commitment to our clients, whether they are landlords, tenants, tradesmen, or property buyers/sellers.

As a growing company, we are excited to expand our team.

If you are passionate about real estate, dedicated to providing excellent service, and thrive in a dynamic environment, Lothian Homes is the place for you.

Join us as we continue our journey of delivering outstanding service to our clients.

Position Overview:


As an Administrative Assistant at Lothian Homes, you will play a vital role in supporting our mission to deliver excellence in this sector.

You will be an integral part of our tight-knit team, working closely with our 2 partners and experienced professionals to ensure the smooth operation of our business.

This role presents an exciting opportunity for personal and professional growth.

While initially focused on customer relations and general administration, there is potential for you to develop additional skills and expand your responsibilities within the company.

We are committed to investing in your training and development to help you reach your full potential.


Join us in our journey to provide property solutions to our community, all while being a valued member of our family-oriented team.

Your contributions will make a real difference in our continued success and growth.

Key Responsibilities:

-
Meeting and greeting potential customers - After training be the first point of contact offering a high level of customer service.
-
Letting / Estate Agency Office Systems - Logging accurately the required information onto our office systems and arranging certification as legally required for properties.
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Preparing documentation - Accurately preparing required documentation guided by Letting Agents.
-
Appointment Scheduling: Efficiently schedule appointments, coordinating with customers / tradesmen.
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Ordering: Manage orders of office equipment, stationery and goods for properties when required ensuring timely and accurate procurement
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Social Media and Marketing: Assist with social media management and marketing tasks to promote our services.
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General Administration: Support day-to-day administrative tasks to maintain smooth office operations. Including arranging office meetings, training sessions and meeting with landlords / sellers and taking minutes if required.

Skills Required:

Organisation:
Highly organised and methodical approach to work.

Communication:
Outstanding verbal and written communication skills.

MS Office:
Competent in using Microsoft Office, especially Excel and Outlook.

Team Player:
Ability to work effectively both independently and as part of a team.

Professionalism:
Trustworthy, honest, and able to represent the business professionally.

Social Media:
Proficient in managing various social media platforms.

Online Systems:
Familiarity with Customer Relationship Management (CRM) systems.


Training will be given on our specific systems, but it's preferred if you have worked in an office environment previously and can transfer your skills.


Industry Knowledge:
Previous knowledge of the renting or selling of properties.

Sales/Customer Care:
Previous sales and/or customer care experience.

Marketing Skills:
Skills or qualifications in marketing.

Content Creation:
Ability to create content for social media platforms.

How to Apply:

Job Types:
Full-time, Permanent

Salary:
£10.90 per hour

Expected hours: 30 per week

Schedule:

  • Monday to Friday

Application question(s):

  • What is your current employment status?

Ability to Commute:

  • Bathgate (required)

Work Location:
In person