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Underwriting Support Manager
3 months ago
About us
Our client is an international speciality insurer and reinsurer with offices in London, Bermuda, Luxembourg and Guernsey. They have brought together some of the best, brightest and most experienced re/insurance people to create an organisation built around the needs of their clients, not themselves. They are focused on creating a positive environment where all learn, grow, have fun and do great work with people they like, trust and respect. They live our values in every facet of the business.
They firmly believe their culture gives them a competitive advantage. They recognise that individuals with different backgrounds, perspectives and experiences are what makes them special. Through their values, day-to-day actions and their partnerships, they go beyond 'Diversity and Inclusion', to ensure that a genuine and universal feeling of Belonging is part of our their culture.
The role
The purpose of this role is to assist the Reinsurance Underwriting Heads in the delivery of high-quality client services and support them in the day-to-day management of their underwriting teams. This role sits within Underwriting Operations and requires a collaborative, team-oriented approach, as well as a service mindset and excellent stakeholder engagement. Acting as the point of contact for the Reinsurance Line of Business Heads, you help drive and coordinate strategic initiatives while maintaining an efficient operational workflow in support of the company strategy.
Key accountabilities
- Day-to-day management of the Underwriting Support Assistant (USA) resource assigned. This includes maintaining optimum resource adequacy, identifying training & development needs and performance management in conjunction with the outsource provider
- Oversee department operations such as submission, submission flow management, policy endorsements, renewal processing and associated housekeeping activity
- Help ensure our underwriting is in compliance with operational regulatory matters, such as TRIA, GAREAT and that Convex is able to meet its operational regulatory reporting obligations
- Coordinate line of business specific operational projects or initiatives and liaise with relevant cross functional teams in order to secure the resources required to execute
- Act as the main point of contact and triage for any cross functional requests, which may include any requests and queries related to data used for outwards reporting, outwards reinsurance, compliance, or financial close
- Close collaboration with our strategic outsourcing partners
- Provide support to Underwriting Management ensuring that Underwriting Guidelines are adhered to and underwriting controls are performed
- Monitoring of underwriting dashboards including exception and performance reporting
Skills & experience
- Reinsurance underwriting operations experience within the London Market (preferably with an IUA bureau carrier), including people management and expertise with systems and tools such as the IMR, PPL, Whitespace and ADEPT.
- A good insight into the reinsurance industry, ideally across a variety of lines of business
- Adept at problem solving and identifying and implementing practical solutions
- Skilled at managing and communicating with multiple stakeholders effectively
- Thrive in a fast-paced environment, working with speed and accuracy and an ability to prioritise effectively, particularly during times of pressure
- Ability to use good discretion in working to resolve process or performance issue to ensure the success of our outsourcing model
- Use your continuous improvement mindset to deliver a high level of service to relevant stakeholders
