Sfg20 Customer Success Executive

1 week ago


Penrith, Cumbria, United Kingdom BESA Full time

WE ARE

FLEXIBILITY OF ROLE
The role does need to cover a total of 35 hours per week. These hours could be covered by one employee working full-time, or could be split between two employees working part-time.

ABOUT THE ROLE

You will work with the wider SFG20 team in support of the sales and processing of SFG20 sales, customer interactions and general administrative support for the client relations team.


Key Duties

  • To look to proactively provide first call resolution wherever possible
  • Liaise with clients regarding their SFG20 licence
  • The daily processing of SFG20 orders received including invoicing and direct debits
  • Account administration in the Business Central accounting system database
  • Support on Credit Control
  • Collation of monthly statistical data on sales and invoicing, payments and direct debits
  • Have a clear understanding of the basic functionality within the website to assist clients with general help and guidance
  • Day to day account administration within the CRM system (Customer Relationship Management) including updating subscription information
  • Identifying improvements to ensure efficient and effective procedures are in place
  • Ensure all SFG20 procedures are updated to retain ISO 9001 compliance
  • Providing general administrative and support duties to the SFG20 sales team

ABOUT YOU

Skills & Knowledge - Essential

  • GCSE Grade C or above (or equivalent) in Maths and English
  • Business administration experience

Skills & Knowledge - Desirable

  • Advanced skills in Microsoft Office Applications
  • Five GCSE's Grade C or above (or equivalent)

Personal Attributes - Essential

  • Excellent verbal, written, telephone and interpersonal skills
  • Excellent organisational skills, including the ability to work to deadlines
  • Ability to recognise ways to change or improve administrative processes
  • Ability to work in a busy environment
  • Selfmotivated and eager to learn new skills
  • A team worker with a respect for confidentiality


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