Customer Service Coordinator

1 week ago


Penrith, Cumbria, United Kingdom Reed Business Support Full time

Customer Service Team Coordinator

£28,500pa

Mon to Fri



Penrith with opportunities for hybrid working


As a Team Co-ordinator you will support the continued growth and success of the company by supporting our agents to deliver an exceptional experience to our customers through coaching techniques, motivation, and management.

This role will give you the opportunityto be an advocate of change and drive continuous improvement that will encourage and support our team to become excellent ambassadors for the business.


Responsibilities:

  • Lead a team to meet and exceed business objectives, including operational metrics, quality, customer satisfaction.
  • Continually review and monitor the work performance of all agents against agreed KPIs, ensuring that all communication is handled in a professional, friendly & efficient manner.
  • Share best practices across team and build a spirit of teamwork and a work environment that promotes high levels of engagement amongst team members.
  • Investigating and resolving customer complaints.
  • Maintain regular communications and feedback, ensuring accurate and timely communication of any issues to the Customer Care Manager

What you will need:


To be successful in this role you'll need to be motivated and driven to develop your career and have a customer centric approach to your work.

Strong communication skills are a must.

You'll also need:

  • A passion for customer service and strong attention to detail
  • The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting our team goals.
  • Strong interpersonal skills and the ability to work well as part of a team.
  • The commitment to develop new skills and responsibilities.


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