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European Service Administrator
3 months ago
Molecular Devices makes innovative, high-performance life science technology that enables academia, pharma and biotech customers to accelerate research breakthroughs and new therapeutic discoveries.
Guided by our diverse leadership team, you'll grow your career alongside best-in-class teams around the globe, and within a culture of collaboration, engagement, diversity and inclusion.
Molecular Devices is proud to work alongside a community of nine fellow Danaher Life Sciences companies.Together, we're pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Do you want to work in the European Service Administration Team? Do you enjoy working in a varied, fast-paced environment as part of a dedicated and collaborative team?We are currently seeking a European Service Administrator who is a fluent Italian and/or Spanish speaker.
Will be responsible for updating internal and external CRM records, quoting and invoicing for billable work, processing service plan orders, participating in continuous improvement activities including Daily Management.
Primary purpose of the role is to support the European sales and service teams by timely and accurate production of quotations and invoices, system updates, database maintenance and other support as required.
In this role, you'll be:
- Updating internal and external CRM records
- Quoting and invoicing for billable work
- Processing service plan orders
- Actively participating in continuous improvement activities including Daily Management
- Involved in other ad hoc administrative work
We're looking for you to showcase:
- Proven experience in a similar customer facing support role, using an ERP and CRM system (preferably Oracle/Salesforce) as well as experience of utilising customer service quality metrics to enhance customer relationships and business performance
- Fluency in English and Italian and / or Spanish is essential as is experience of working in an international environment, especially across Europe and the US
- A wide range of knowledge of the sales process from quotes to final shipment of orders; experience of complaint procedures is desired but not essential as training can be given
- Excellent communication skills to handle a wide range of internal and external customers with different priorities.
We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.
This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home.
Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Molecular Devices can provide.
When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win.
As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful
Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.
If you've ever wondered what's within you, there's no better time to find out.
