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Housing Options Service HOST Caseworker

3 months ago

Canary Wharf, United Kingdom Adecco Full time
Job Title:
Housing Options Service HOST Casework Officer
Location:
London Borough of Tower Hamlets
Remuneration:
Hourly rate from £24 to £29.08
Contract Details:
Temporary, 5 months with potential to extend, Hybrid

Responsibilities:


Provide a homelessness prevention, housing options, and bespoke service to single clients who are homeless or at risk.

Assist clients to make appropriate choices regarding their housing pathways.
Ensure that clients receive advice on housing options alternatives to making a homeless application.
Progress all cases promptly and efficiently.
Maintain excellent customer service standards and contribute to their improvement
DUTIES & RESPONSIBILITIES:
Use an assessment tool to determine suitable supported accommodation for clients.
Contribute to the development and delivery of plans to meet performance requirements.
Communicate the council's duties and policies to customers and partner organisations.
Write decision letters.

Act as the main contact point for local hostel providers and foster working practises between them and the council.

Make recommendations on the use of temporary accommodation.
Develop a network of contacts to improve partnership working.

Collaborate with various professionals to expedite assessments and determine suitable housing options.
Stay updated on developments in legislation and policies related to housing need and homelessness prevention


PERSON SPECIFICATION:

Knowledge:


Knowledge of the duties owed to the homeless under the Housing Act 1996 and the Homelessness Act.

Knowledge of strategies for preventing homelessness and housing options initiatives.
Working knowledge of the Care Act and Equality Act.
Evidence competency of dealing with housing optionsQualifications & Experience:

Ability to deliver homelessness prevention and housing option solutions tailored to diverse communities.
Excellent communication skills to provide advice and information.
Experience of working in a customer-oriented environment, delivering excellent service.
Excellent IT skills, including the use of databases and software.
Hybrid working arrangements.
Join a dynamic team that values diversity and promotes inclusivity.

Be part of an organization that encourages transparency and accountability.

If you have the passion and skills to make a difference, apply

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