Service Manager

2 weeks ago


Maidstone, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

Job summary

The Surgical Division are looking for an enthusiastic and motivated individual to join the Team to work on projects across the Division related to efficiency, productivity coding and counting of activity.

You will play a crucial role in providing support to all our services at both sites including clinical admin units, out-patients, in patient and day case areas to ensure that activity is accurately captured, coded and reported and that clinical services are efficient and productive.

This is a newly established post and offers a great opportunity to work to develop projects and work across the whole Division, whilst gaining experience and developing your management skills

Main duties of the job

o To provide full support to the management team within the Surgical Division, including managing and leading on projects and work streams within the Division on efficiencies, productivity, counting and coding.

o Provide support to all Directorates within Surgery Division to improve efficiency, productivity and income.

o To support the transformation and development of services ensuring all activity is accurately recorded, coded and counted.

o The role will involve day to day operational management supporting administrative processes in CAUs, out-patients, in patient, day case and theatre areas including assisting with the counting and coding of clinical work across the various services.

o Working as part of a wider team, to ensure that the Division meets it financial plans include CIP and ensure that the strategic service meets and achieves national performance indicators; all quality, activity and financial targets and indicators.

About us

Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.

The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.

The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.

We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Job description

Job responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - (

Interview Date: To be confirmed

Person Specification

Education

Essential

Education to degree level or equivalent experience working at management level/project level

Desirable

Degree

Experience

Essential

Working to operational targets Management Computer literate`

Desirable

Managing teams in the NHS

Skills

Essential

Ability to lead the development, implementation and delivery of systematic projects. leadership, influencing and motivational skills Significant interpersonal skills. Ability to work effectively independently Problem solving ability Advanced keyboard skills Required to travel across sites Excellent verbal and written communication skills Proven ability to communicate complex issues. Proven ability to manage sensitive communications Negotiating and persuasive skills

Desirable

Proficient in Microsoft Office suite
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