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Support Secretary

3 months ago

Plymouth, Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time
Required to cover the medical secretaries during annual leave/sickness and adapt to their work place and individual differential layouts. To undertake typing in a timely manner.

To maintain confidentiality at all times and adhere to other Trust policies and procedures and implement any changes to the daily routine.

Proactively support and enhance the continual quality initiative ensuring a quality first approach to all aspects of work.

To provide non-clinical advice to patients and relatives regarding admission and appointment details. Prioritise own workload meeting requirements of medical secretaries including typing clinics, nurses work and x-rays. Liaise; report, document and present data collected using appropriate computer software to achieve effective results. Sorting and dealing with all correspondence i.e.

Regular exposure to distressing/emotional circumstances i.e. typing letter of distressing nature, dealing with distressed patients over the telephone. To maintain on orderly office, this can readily be taken over by colleagues/locum where necessary. To collect hospital notes and clinics from Main Outpatients and other departments.

To assist in monitoring shared mailboxes.