Medical Secretary
1 month ago
Job Title: Medical Secretary
Job Summary:
We are seeking an experienced Medical Secretary to join our team at Roborough Surgery. As a Medical Secretary, you will play a vital role in supporting the clinical team and providing administrative support to ensure the smooth operation of the practice.
Main Duties and Responsibilities:
- Manage surgery referral letters using the in-house computer system and eReferral/DRSS system.
- Process associated administration workload, including typing clinical team referrals, complete forms, letters, and information in a timely manner.
- Use dictation software to produce audio typewritten work.
- DRSS worklist management, rejected referrals, queries, etc.
- General administration duties and tasks, including use of Office 365 and other software.
- Liaise with Hospitals/Patients/GPs/Practice staff/Other agencies.
- Manage incoming telephone calls and redirect, document, or deal with accordingly, along with answer machine messages daily.
- Manage internal messages and personal NHS email daily and deal with accordingly.
- Manage the shared email accounts (Admin/Reports) and action as appropriate.
- Process Secretarial tasks received through Practice clinical system task screen.
- Processing and managing non-NHS workload (insurance reports, SARS requests, miscellaneous letters) following practice protocol.
- Action and process requests for Online Access to Medical Records plus associated medical records and online access workload to support the Practice Manager and Online Services Team.
- Liaise with the Practice Manager and other colleagues to support the whole Practice Team.
- Respect confidential information received ensuring General Data Protection Regulations are always followed.
- Deal with all tasks and duties in a timely manner.
About Us:
Roborough Surgery is a friendly single-site practice situated in the North of Plymouth providing primary healthcare for around 11,100 patients. We are also part of Drake Medical Alliance Primary Care Network, working closely with our member practices and ARRS staff to provide a comprehensive package of care/services to our patients to meet the demands of the modern general practice.
We work from a purpose-built modern building with onsite parking and have a positive, supportive, and welcoming atmosphere.
Person Specification:
- Essential:
- Proficient Audio Typist; IT literate.
- Experience in a secretarial or similar role within General Practice or NHS.
- Desirable:
- Knowledge of SystmOne.
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