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Medical Secretary

4 weeks ago

Plymouth, Plymouth, United Kingdom Roborough Surgery Full time

Job Summary

We are seeking a highly organized and efficient Medical Secretary to join our administration team at Roborough Surgery. The ideal candidate will have experience in a secretarial or similar role within General Practice or the NHS, with proficiency in audio typing and IT literacy.

Main Duties and Responsibilities

The successful candidate will be responsible for typing medical referral letters, general letters, and electronic communication, as well as liaising with patients, healthcare professionals, and colleagues. They will also maintain accurate and confidential records, complete general administration duties, and manage the shared email accounts.

About Us

Roborough Surgery is a friendly single-site practice situated in the North of Plymouth, providing primary healthcare for around 11,100 patients. We are part of the Drake Medical Alliance Primary Care Network, working closely with our member practices and ARRS staff to provide a comprehensive package of care/services to our patients.

Job Responsibilities

The Medical Secretary will be responsible for:

  • Typing clinical team referrals, complete forms, letters, and information in a timely manner.
  • Use of dictation software to produce audio typewritten work.
  • DRSS worklist management, rejected referrals, queries, etc.
  • General administration duties and tasks, including use of Office 365 and other software.
  • Liaison with Hospitals/Patients/GPs/Practice staff/Other agencies.
  • Managing incoming telephone calls and redirect, document, or deal with accordingly, along with answer machine messages daily.
  • Manage internal messages and personal NHS email daily and deal with accordingly.
  • Manage the shared email accounts (Admin/Reports) and action as appropriate.
  • Process Secretarial tasks received through Practice clinical system task screen.
  • Processing and managing non-NHS workload (insurance reports, SARS requests, miscellaneous letters) following practice protocol.
  • Action and process requests for Online Access to Medical Records plus associated medical records and online access workload to support the Practice Manager and Online Services Team.
  • Liaise with the Practice Manager and other colleagues to support the whole Practice Team.
  • Respect confidential information received ensuring General Data Protection Regulations are always followed.
  • Deal with all tasks and duties in a timely manner.
  • You may be requested to carry out any other reasonable duties within the scope of your job role.
  • Use NHS Smartcard as required and as part of the job role.

Other

When required and in emergency situations, provide Reception cover to support the Reception Team and as guided by the Reception Manager.

Respond to the needs of the Practice team and patients during surgery opening hours.

If required, provide Reception cover during Enhanced Access clinics during weekday evenings and Saturdays.