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Tenant and Homeowner Involvement Team Leader

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Peckham, Greater London, United Kingdom Brackenberry Full time

We are working closely alongside a Local Authority in Southwark to assist with the appointment of a Tenant and Homeowner Involvement Team Leader, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £ £35.26 per hour

Summary:

  • The purpose of this role is to ensure we involve our residents in improving landlord services and promote strong and sustainable neighbourhoods with significant emphasis on community outreach and support for local communities.
  • You will provide operational management support for resident-led oversight and scrutiny boards and ensure we offer a wide range of involvement opportunities for residents to hold the council accountable for the design and delivery of landlord services.
  • You will lead the delivery and implementation of Southwarks Housing resident involvement strategy and operational plans to ensure we are close to the homes, blocks and estates we manage and deliver a resident involvement service that is proactive, people centred and responsive to local needs.

Responsibilities:

  • You will lead the team and provide operational support for accessible and flexible resident involvement opportunities for all tenants and homeowners to ensure the views of residents are weaved into the design and delivery of landlord services including servicing all resident involvement structures, oversight and scrutiny boards.
  • Implement, maintain and service appropriate resident involvement and empowerment structures to enable residents to hold the council as a landlord accountable for delivering excellent landlord services and devise clear operational plans to drive the achievement of the resident involvement strategy.
  • You will additionally lead and contribute to consultation and community outreach events which can develop resident empowerment and capacity building and provide new opportunities for joint working.
  • Establish and maintain a clear plan, co-ordinate and motivate the team to deliver a complex range of community engagement activities and projects with a diverse range of residents to galvanise grass root support for the growth and development of tenants and residents associations.
  • Contribute to designing, implementing and embedding performance and quality standards to drive continuous improvement in all aspects of the service and across all internal and external measures including the regulatory framework for the regulator of social housing.

Qualifications:

  • A Degree and Membership of the Chartered Institute of Housing or ongoing professional development in public sector housing management.
  • Demonstrable understanding of local community issues and challenges in delivering community cohesion projects and practical actions to create strong and vibrant neighbourhoods.

Experience:

  • Proven experience as a residents and/or community participation lead role within a fast paced programme operating environment
  • Demonstrable evidence of managing and motivating teams to achieve demanding business targets.
  • Experience of developing and nurturing excellent professional relationships with external and internal stakeholders.
  • Proven track record of delivering resident involvement, community empowerment and cohesion projects and activities.
  • Experience of delivering innovative resident involvement projects and empowering residents to shape the places they live in and make decisions about issues which affect their lives
  • Experience of managing budgets and providing management information data.

Please note:

  • You should be available to work immediately or at a short notice.
  • You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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