Guest Services

2 weeks ago


Glasgow, Glasgow City, United Kingdom SecuriGroup Ltd Full time
Perform Guest Service, administration, organisational duties efficiently and effectively on behalf of the building in which you are located.

Main Duties

  • Maintain a tidy and efficient public facing area, providing a prompt a courteous welcome for visitors, telephone callers and other staff.
  • Handling phone calls and distributing/taking messages as appropriate.
  • Face to face customer servicehandling enquiries/complaints.
  • Sorting incoming mail and distributing accordingly.
  • Cash handling.
  • Distribution of retail communication.
  • Ensure all marketing literature is kept current.
  • Sales of Silverburn gift card and processing corporate orders.
  • Maintaining stock levels of Silverburn gift card and notifying correct department for supplies as appropriate.
  • Retail support.
  • Equipment hire/training and record keeping
  • Shopmobility.
  • Assisting H&S, HR and the legal team where required.
  • Training.
  • Mall patrols.
  • Assist with operational needs when required including site audits, emergencies, and security related incidents.
  • Any reasonable request from Management out with scope of role.

What we are looking for

  • Friendly and approachable.
  • Professional at all times.
  • Smart appearance willing to wear entirety of branded uniform.
  • Able to prioritise own workload.
  • Able to work to deadlines.
  • IT literate.
  • Excellent telephone manner.
  • Prompt and reliable.
  • Flexible with working pattern.
  • Team Player.
  • Willing to complete SIA DS licence course within job
  • Willing to complete 1st Aid training within job.

Job Types:
Full-time, Permanent

Salary:
£12.00 per hour

Schedule:

  • Monday to Friday
  • Weekend availability

Work Location:
In person

Reference ID:
SW1/ir

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