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Corporate Receptionist
3 months ago
We are looking for a friendly and professional Corporate Receptionist to join our growing team and be the first point of contact for visitors and staff at one of our Rapport client's offices in Glasgow. You will play a vital role in creating a positive first impression and ensuring the smooth day-to-day operations of the front office. Our team is dedicated to providing excellent service to all clients. We all bring different skills to the table, and that's what makes us such a strong unit.
The client is one of the Big Four leading audit and accounting firms, and you will play a crucial role in delivering award winning service to our clients and their guests, offering a one-stop-shop service from reservation through to client journey experience.
_This is a part-time, permanent role (35 hours per week), on a shift rota basis from Monday to Friday between 8 AM and 5:30 PM. W_e offer excellent benefits, such as subsidised meals, lunch allowance while on duty.**
Main responsibilities
- Greeting visitors warmly and professionally, directing them to the appropriate person or department
- Answering, screening, and transferring incoming phone calls efficiently and politely
- Managing the reception area, ensuring it is clean, organized, and wellstocked with supplies
- Scheduling appointments and maintain staff calendars using designated software
- Receiving, sorting, and distributing mail, packages, and deliveries
- Providing general information about the company and its services to visitors and staff
- Assisting with administrative tasks such as data entry, photocopying, and faxing (if applicable)
- Managing visitor access by issuing badges and following security protocols
- Booking meeting rooms and arranging catering as needed
- Maintaining a positive and professional demeanour at all times
- Share our Rapport values
:_Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together_: - Ideally have a minimum of one year of receptionist experience in a five-star establishment (e.g., hotel, airlines, or corporate environment)
- Possess excellent communication, interpersonal, and organisational skills
- Be proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Have the ability to prioritise tasks and work independently while remaining flexible and adaptable
- Be able to work as part of the team and create rapport with key stakeholders
- Possess strong attention to detail and accuracy
- Be welcoming, energetic, confident, innovative, passionate about delivering outstanding service
- Display operational effectiveness and ensure all standards are adhered to
Some of our benefits include:
- Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands
- A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
- Receive cash rewards every time you spend and use them on a wide range of brands
- Financial rewards for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
- Contributory pension scheme
- Access to wellness programs to promote the mental health and wellbeing of our Ambassadors
- Employee Assistance Program to guide and support our team members
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Learning & development opportunities to support your personal and professional development and growth
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities.
We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds.
We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services.
