Community Lead

2 weeks ago


London, Greater London, United Kingdom Eat Work Art Full time

Role overview

  • An opportunity has arisen for a Community Lead to join Eat Work Art. This is an ideal role for someone who thrives in social, peopleoriented settings, excels in a resultsdriven environment, and can maintain a calm and friendly demeanour during busy periods or challenging situations while providing exceptional client service.
  • We are seeking an ambitious individual who is looking to advance their career in the creative workplace industry and gain valuable experience across various departments, including sales and operations.
    Who we are
  • Eat Work Art is a rapidly expanding independent business that revitalises unique buildings into thriving workspace hubs and destinations for leaders across the creative industries. Our workspaces are nestled amongst food and beverage, retail and wellness offerings from independent businesses. Our best known ventures include Netil House, Netil Market, and Hackney Downs Studios.
  • We have recently acquired our first freehold property in the heart of Camberwell which is our first location in South London. Cornerstone Studios comprises Grade II listed buildings which are full of character and centred around a stunning courtyard.
  • At Eat Work Art we aim to shape and operate our workspace locations to enable a wide variety of inspiring businesses to optimise their working environment, with flexible spaces and exceptional onsite facilities in vibrant locations across London and Devon. Our workspaces are nestled amongst food and beverage, retail and wellness offerings from independent businesses. Our dynamic, collaborative approach and refreshing culture makes Eat Work Art an exciting place to work.
    Key Responsibilities

Resident Experience and Outreach:

  • Always maintain a welcoming and inviting presence, engaging in conversation with residents throughout the day.
  • Assist the Resident Curation & Engagement Managers in achieving full studio occupancy with a focus on increasing occupancy.
  • Foster community development by supporting and connecting residents.
  • Act as the eyes and ears for general resident sentiment.
  • Collaborate with the Marketing and Communications team to organise
- regular, engaging resident events and assist with managing resident
communications and updates.

  • Take the lead in organising and executing resident events.
  • Develop and utilise your knowledge of local and neighbouring creative
- businesses to reach out and collaborate with the Commercial team in
curating the community.

  • Handle all inquiries and progress leads through the pipeline, providing regular
- progress reports to the Commercial team.

  • Confidently present ideas for generating leads, increasing occupancy and
- improving retention.

Building Management:

  • Oversee onsite facilities, including maintenance, cleaning, security, and waste, enhancing the daily experience to ensure residents appreciate their surroundings and feel proud to host their clients.
  • Conduct regular site checks, such as fire alarm testing, incident reports, and risk assessments, ensuring prompt and accurate filing so that records are always uptodate and easily accessible.
  • Support the management of resident inquiries.
  • Lead the site's improvement strategy, ensuring the highest quality services
- and environment for residents.

  • Work towards personal KPIs while ensuring company KPIs are met to a high
- standard.

  • Take full responsibility for the presentation of the lobby and frontofhouse
- area.

Essential Requirements- A minimum of 2 years of management experience- Exceptional client and customer service skills- Comfortable communicating with a diverse range of people, adapting your approach to suit the situation- Results-driven, with a proven ability to meet KPIs and deadlines effectively- Proactive, confident, and able to take initiative

Benefits- Bonus opportunity- Level 6 Simply Health Medical Scheme- Yearly National Art Pass- Company Events- Aviva Pension- Cycle to Work Scheme- Perkbox Membership- Discounts with EWA Access- BUPA 24/7 Counselling support- 23 days holiday, plus bank holidays and 1 additional day per year (up to - years)

-
Reports to:Operations Manager

Working Pattern:37.5 hours per week, 09:00 AM - 17:00 PM
Department:Operations

Location:
Cornerstone Studios, Camberwell, South London

-
Application Process
-
Deadline:

  • 18/06/2024
-
Share this job

Closing Date
  • 18/06/2024
-
Location

  • Cornerstone Studios
-
Department

  • Operations
-
Job Title

  • Community Lead
-
Salary
- £28k - £32k
-
City

  • London
-
Country

  • United Kingdom
-
Closing Date
18/06/2024

Location
Cornerstone Studios

Department
Operations

Job Title
Community Lead

Salary
£28k - £32k

City
London

Country
United Kingdom

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