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Planning Quality Information Lead

3 months ago

Durham, Durham, United Kingdom Northumbrian WaterEssex & Suffolk Water Full time

Planning Quality Information Lead:

  • Salary North up to £33,500 / Essex up to £34,900 depending on experience
  • Location Durham or Essex
  • Hybrid Homebased
    About the role

Planning, Quality & Information Lead

Full Time

Permanent

Salary - North - Up to £33,500 / South - Up to £34,900 depending on experience

Location - Pity Me, Durham/Hanningfield, Chelmsford

About the role
We've a great new opportunity to join us as our Planning, Quality & Information Lead.

You'll design, develop, enhance and deliver all required MI reports and planning tools, driving innovation through system management, data excellence and insight across the Customer Operations Teams to ensure reporting outputs are fit for purpose and are aligned with the relevant department objectives.


You'll be working with key stakeholders at all levels to define and deliver relevant MI reports and analysis requests, along with managing new and existing MI/Analysis requests within agreed SLAs.

We're looking for you to provide stakeholders in Customer Operations advice and steer on ways of improving outcomes based on system capabilities, and support delivery of our ambitious business goals.


We're looking for you to be working closely with IS Teams to understand IT functions that underpin reporting requirements, ensuring system stability to make sure reports are completed in a streamlined and timely manner.


You'll be our point of contact for any audit requirements on reporting that provide regulatory outputs, along any Governance/Compliance matters relating to the outputs of MI.

You'll be creating control documents to map out how and when controls are completed.


We're looking for you to identify and deliver sustainable efficiency savings and to help drive continuous improvement across all systems, streamline processes and remove duplication.


About you


We're looking for you to have proven experience of developing, automating and maintaining the timely outputs of the data reports for key functions, focusing on measures which support the department's objectives.


You'll have proven experience of maintaining and continuously evaluating MI reporting requirements, collaborating with stakeholders, and carrying out performance analysis and reviews, so experience of developing and maintaining successful relationships with stakeholders is key to be successful in the role.


You'll have proven experience of collecting, manipulating and managing large datasets using a number of tools, along with a proven knowledge of code writing and database tools such as SQL, VBA, BI and SAS required.
Please scroll to the bottom of this page for a downloadable Job Description for this role.



About us


NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.


We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.


Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.

Our values are:
Results Driven

  • We take responsibility for achieving excellent business results.
Ethical

  • We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
Customer Focused

  • We aim to exceed the expectations of our internal and external customers.
Innovative

  • We continuously strive for innovative and better ways to deliver our business.
One Team

  • We work together consistently, promoting cooperation, to achieve our corporate objectives.

Colleague benefits
We're the great company we are because of you - our people.

As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.

To find out more about our benefits, see our benefits booklet attached to this advert.

Eyecare

Discounted Medicals

Employee Assistance Programme

Cycle2work

Buying & selling annual leave

Long service awards

Salary sacrifice car scheme

Computer
Loans

Award winning wellbeing site

NWG savings scheme

Company pension scheme

Pre-retirement workshops

Life assurance

Christmas savings club

Discounts & cashback offers

Qualification loan