Associate Director of Operations Urgent and

1 week ago


Newport, Newport, United Kingdom Isle of Wight NHS Trust Full time
We are recruiting for an Associate Director of Operations Urgent and Emergency Care who wishes to join #TeamIOWNHS.

You should share our passion and drive to ensure that our patients and staff receive quality and compassionate care and work with us to ensure the Trust continues its journey towards "great people, great place".


Working in a team with Clinical Leads and the Head of Nursing, the post holder has responsibility for delivering financial and operational performance of services within Urgent and Emergency Care (UEC) including ownership of key performance standards and measures for their services.

Service specific aims, objectives and KPI's will be detailed in each post holder's personal appraisal.

We are passionate about providing excellent CARE, which is why our values areCompassion,Accountable,Respect andEveryone counts.

Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.


We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.

The post holder is responsible for the operational management of all services across Urgent and Emergency Care (UEC) including:

  • Emergency Department (ED)
  • Urgent Treatment Centre (UTC)
  • Acute Medicine
  • Acute Assessment Unit (AAU)


For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below.

To understand the day-to-day responsibilities in more detail please read the full job description document attached.

We are passionate about providing excellent CARE, which is why our values areCompassion,Accountable,Respect andEveryone counts.

Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.


We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.


The Isle of Wight NHS Trust is the only integrated acute, community, mental health and ambulance health care provider in England.

We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users.


Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trusts beach hut in Ryde.

We offer flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.


The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes.

London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.


You will be responsible for the operational management of all services across Urgent and Emergency Care ensuring timely provision of high-quality services that meet the needs of patients and service users, quality requirements and the Care Quality commission 5 key themes and core standards.

To Manage a portfolio of work, leading on planning and delivery of services within UEC, working with service clinicians, visiting consultants and other clinical team members in the service and across the integrated system to develop and drive forward strategic and operational plans

To represents the Trust in all aspects of the post holder's services as required

Promote a positive profile of the Trust at meetings to all stakeholders

Deliver the service specific standards and Key Performance Indicators ensuring the collection and analysis of all relevant data and information

Ensure completion and submission of relevant local and national audits within agreed timescales

To deliver the requirements of local and national policy and other regulatory requirements

To work alongside the Clinical Lead and Directors of Operations in the development of appropriate strategy for their Care Group

Be responsible for designing and developing the strategic direction and modernisation of portfolio services in conjunction with the Clinical Lead, Associate Director of Nursing and relevant stakeholders to ensure that the services remain effective and efficient

Provide general management, operational leadership and support across UEC

Within available resources, you will ensure professional standards are maintained and there is compliance with local, national, regulatory policies and guidelines

To ensure relatio

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