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Client Relationship Coordinator

3 months ago

London, Greater London, United Kingdom Arup Full time

Why Arup?


Are you passionate about building a more sustainable future? At Arup we work to find solutions for some of the world's most complex problems - providing expertise across all areas of the built environment from strategic approach and planning to design and engineering.


Join us and you will have the freedom to push boundaries, develop new skills and work on some of the world's most inspiring projects.

We believe that by giving our people the freedom to be creative, we will produce work that continuously redefines quality across our firm.

Whatever the role or specialism, our people are passionate about what they do, they believe in our values and are happy to come to work every day.

And this is why people choose to work here and stay.

'Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it'

The Opportunity


We are currently recruiting a multi-disciplinary team to drive the growth of our sustainable development services in the global south with a particular focus on climate and sustainability, cities planning and design and economic advisory services.

New positions will form part of a network charged with building strong relations with key clients - notably multilateral and bilateral donors, private finance, and the public sector - and working with them to tackle complex challenges and to improve project and programme level outcomes.


Within this role you will be supporting a small number of Client Relationship Management Teams in ensuring that our clients have an excellent experience of working and engaging with Arup.

The role focuses on supporting the development and coordination of the relationship teams, maintaining the opportunity pipeline whilst enabling direct engagement with Arup's most transformative and strategic clients to support relationship building.


This is an exciting opportunity to assist the Client Relationship Teams to engage with clients outside of project delivery, build relationships with client contacts and grow our relationships with the purpose of increasing strategic alignment, shared business outcomes and commercial return.


Is this role right for you?
You will have primary relationships with the Client Relationship Managers for selected Arup clients operating in the international development space as well as with members of Arup country offices where clients have active programmes including:

  • Providing administrative support to the assigned Client Relationship Managers and Client Relationship Management team
  • Maintaining a highlevel client data quality and information management
  • Supporting pipeline management and work winning with the Client Relationship
  • Teams and Work Winning Teams
  • Recording and acting on client feedback (bids, delivery, relationship)

Work Environment


If this role is not quite what you are looking for but you are interested in other opportunities, please sign up to our Talent Community where you will be kept up to date with roles suitable for you.


Rewards and Benefits


We care about you and want you to perform at your best, which is why we offer one of the most competitive benefits packages in our sector.


As a member organisation, everyone shares in our success through a global profit share scheme (payments are dependent on the firm's financial performance).

We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover.

In addition, you'll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.


Different people, shared values.
At Arup, we believe when talented people collaborate, great things are possible. Arup hires people with proven skills and open minds.

We are taking deliberate action to create an inclusive culture that is grounded in our purpose to shape a better world.


At Arup, we appreciate that everyone's circumstances are different and having the freedom to flex the way we work is essential to our wellbeing.

If flexibility matters to you let us know when you apply, and we will discuss how this could work in your role.


Our Application Process
To understand what to expect next, please visit our UK Application Process page.


Stay safe online - Arup will never ask for payment or your bank details as part of our recruitment process.