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Technical Support Team Leader

2 months ago

Hale, Manchester, United Kingdom Jobwise Full time
**Do you have experience in a technical, customer focused role? Are you keen to work for a company that knows how to have fun and offers genuine long term development opportunities? If so please get in touch

What will you be doing as a Technical Support Team Leader?
You'll be the first point of escalation, collaborate with internal teams to identify issue, and put a strategy in place to reach desired solution for customers

Getting involve in the daily workload of the team, including troubleshooting and giving your best advice/staying positive.

Develop an in-depth knowledge of the company's products and services

Manage a busy workload and assess priorities

Accurately record all information and dialogue with the customer on internal system

Be able to work within a fast-paced environment, whilst also coaching and developing the team to improve Operational Performance.

We would LOVE to hear from you if you have the following skills and experience:
Previous experience as a Senior or Team Leader within Technical Support, or telecoms is desirable

Ability to make decisions, take initiative, and always be supportive of your team members

Experience in a customer facing role is essential

Proactive and solutions focused approach to work

Excellent communication skills, with ability to deliver the message with confidence and empathy


Be able to listen and really pinpoint what the issue is in preparation to support colleagues in all areas of the business at every level.

Enjoy working as part of a team, but have the drive to use your own initiative

What will you get in return for your work as a Technical Support Advisor?
Salary of up to £30,000

Working Hours: 37.5 hours a week on shift rota between 8:30am - 6pm (Monday - Sunday)

Weekend shifts are remote based, and once fully trained there is some flexibility in terms of hybrid working.

Holidays: 25 days holiday + bank holidays

Opportunities for progression and personal development

Chance to join a fun, dynamic working environment

**If this sounds like a role you will LOVE, please send your CV today

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