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Accounts Assistant

3 months ago

Birmingham, Birmingham, United Kingdom Switch Hospitality Full time

Every member of staff is expected to ensure that the hotel guests comfort, satisfaction and wellbeing is catered for in a friendly, helpful, efficient and personalised manner at all times.

Excellence is achieved by going above and beyond what is usually expected of us and is maintained by working well in a team and supporting others in your own and other departments as necessary.


To demonstrate the Evolve Values in everything you do: be empathetic, share our vision, look for opportunities, love where your work, master the art of versatility and inject some energy.


General Scope & Purpose
To ensure each guest experiences the high quality service set by Park Regis Birmingham. This includes being warmly welcomed, an efficient service, fantastic presentation and going above and beyond guest expectations.

The main purpose of your role will include

  • Matching up delivery notes, purchase orders to invoices in a timely manner.
  • Batch up invoices for General Managers Approval
  • Invoices to be batched for Park Regis, Lyndon House & Holiday Inn Express
  • Ensure all invoices have been coded and updated in Purchasing & Forecasting spreadsheet before inputting into Sage
  • To code & batch approved Petty Cash for General Managers signature
  • To cover Sales Ledger, ensure invoices have the back up before being issued.
  • To cover BEO daily posting
  • Chase debt for Lyndon House
  • Issue quarterly invoices for Lyndon House tenants
  • Update Commission spreadsheet with all new function sheets
  • To cover all open PM's in front office system
  • Review & update spreadsheet with management expenses
  • To cover the completion of DIR for Park Regis & Holiday Inn Express daily
  • Ensure all supplier statements are checked against invoices in Sage.
  • Scan all approved invoices in Sage after attaching bar code.
  • Assist and complete daily banking for cards & cash and record accurately. Ensure Park Regis Birmingham operating standards are followed.
  • Assist with month end reconciliations on profit & loss accounts & nominal ledgers
  • Add journals, prepayments and accruals into Sage
  • To be presentable in appearance in line with company presentation, cleanliness and uniform standards.
  • To participate in any training courses as required. Mandatory company courses must be attended.
  • Ensure that during the time you are on duty you comply with company requirements in respect of personal conduct and behaviour.

Areas of Responsibilities:

Guest Experience:

  • Flexibility to respond and satisfy a variety of guest situations.
  • Always formally acknowledge every guest with a Good Morning Afternoon or Evening and if known to always use the guests surname.
  • Respect the guest presence when interacting with other colleagues
  • Guarantee guest issues are managed in a timely and professional manner, ensuring complete guest satisfaction and that this is communicated effectively through relevant departments.
  • To show genuine care and consideration when managing a guest complainant. You must take ownership of each complaint you receive, regardless of who the complaint was triggered by, and manage to your best ability.
  • To actively promote a positive attitude throughout the hotel.
  • To be aware and abide to the Park Regis Birmingham, Brand Standard and excellent operating standards as well as mystery audit standards.

To our People:

  • To be flexible with working hours to meet the demands of the business
  • To create and maintain good working relationships with colleagues in the Finance and other departments throughout the hotel.
  • When possible, support the team in times of staff shortages and to cover absences.
  • Attend regular team meetings and contribute when applicable.

Legal Compliance/ Security:

  • Report anything you see that requires attention in the way of maintenance issues to maintenance and to ensure this is communicated effectively to relevant departments (e.g. Front Office team, maintenance and the Executive Housekeeper).
  • To ensure strict adherence to the security of guest's belongings, including the return and logging of all lost property
  • To use and store all cleaning materials and chemicals as per Health and Safety guidelines procedures.
  • To place particular emphasis and compliance on all working practices and training relating to fire safety.
  • To exercise diligence, and report any untoward behavior in both guest and employees.
  • Utilize security personnel in the business.
  • Be fully aware of the hotel evacuation process

Business Acumen:

  • Handle guests' enquiries showing hospitality at all times by greeting every guest with the right time of the day when walking through the corridors of the hotel.
  • To assist with any other area of the business, as required.
  • Be willing to carry out additional duties when required.