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Apprentice Customer Service

3 months ago

Cardiff, Cardiff, United Kingdom FRF TOYOTA Full time

The role of the service advisor apprentice at FRF Toyota is to deliver high quality services and products to the customers of the dealership.

The core responsibility is to provide a high quality service to our customers.

These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, fixing problems, after care or gaining insight through measuring customer satisfaction.

You may be the first point of contact for some customers.

Your actions will influence the customer experience and their satisfaction with the dealership.

The Apprentice must demonstrate excellent customer service skills and behaviours as well as having the ability to develop product and/or service knowledge when delivering to customers.

The Apprentice will provide service in line with Toyota and the dealership's customer service standards and strategy and within appropriate regulatory requirements.


Training provided will include:

  • Customer Service principles
  • Customer focused experience
  • Parts knowledge
  • Regulations and legislation with the organisation
  • Principles of Business
  • Communication styles
  • Interpersonal skills

Typical Working Week - Monday-Friday 8/ 8:30am - 5/5:30pm

Job Types:
Full-time, Apprenticeship

Salary:
£5.28 per hour

Benefits:

  • Employee discount

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Newport, NP20 2NN: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Work Location:
In person