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Information Technology Support Engineer
3 months ago
Job Title: IT Support Engineer
Location: London (Piccadilly) Onsite
Salary: Up to £70,000 Total Compensation + company benefits
Do you want to work for a global investment management organisation?
Are you passionate about technology and providing high level support to clients, ensuring smooth operations within an infrastructure team?
Responsibilities:
- Offer support to the firm's employees, addressing their needs promptly and efficiently.
- Execute basic administrative duties, such as creating and managing accounts within a Microsoft Active Directory environment.
- Aid investment team members with trading applications, ensuring they have the necessary tools for success.
- Efficiently manage Help Desk tickets, prioritizing issues and ensuring timely resolution.
- Respond to employee inquiries via various channels, including email, Teams, in-person interactions, or direct calls, showcasing exemplary customer service skills.
- Accurately document all issues in our ServiceNow ticketing system for seamless tracking and resolution.
Key Requirements:
- 1-5 Years of experience working in a corporate or financial services company.
- Proven track record of supporting users across different geographical locations, exhibiting cultural sensitivity and effective communication skills.
- Comprehensive knowledge of the Microsoft 365 platform, encompassing proficiency in Teams and SharePoint.
- Ability to assist users with remote access setup and troubleshooting using Citrix and Remote Desktop/VPN technology.
If you are passionate about technology and want to be surrounded by industry experts then please apply
