Booking Coordinator

7 days ago

Amersham, Buckinghamshire, United Kingdom Buckinghamshire Healthcare NHS Trust Full time

We have an exciting opportunity for one full-time and one part-time Booking Coordinator within Children and Young People's (CYP) Services.

We are looking for an enthusiastic and motivated individual who wants to make a difference to the lives of children and young people in Buckinghamshire.

Based in Amersham the position will provide high quality booking and administrative support to the CYP Integrated Therapies service.


The role will involve working with confidential information and dealing with sensitive issues so a knowledge of data protection and safeguarding would be an advantage.

Although NHS experience is preferred full training will be provided alongside opportunities for personal development.

The CYP Admin Hub offers a friendly, supportive working environment along with flexible and varied working opportunities.

Clinical, operational and administrative staff work closely together to provide positive outcomes for the children, young people and families accessing our services.


  • Arrange clinics and appointments using RiO, confirming, cancelling and changing appointments where necessary.
  • To maintain team clinic booking spreadsheets and electronic files.
  • To answer internal and external telephone calls and either redirect calls as required or take and record accurate messages with sufficient additional detail as to name, title, organisation, telephone number of caller, date and time of call.
  • To maintain databases using the appropriate computer systems, ensuring they are always up to date.
  • To deal with concerns and complaints appropriately, escalating to your Line Manager where required.
  • Work closely with and maintain excellent communication channels with the clinical team.
Listen to why colleagues think we are a great place to work -BHT - A great place to work )

What does Buckinghamshire Healthcare NHS Trust offer you?

  • As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
  • We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
  • We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?

  • We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
  • As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
  • Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
  • A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.
What do we stand for?

  • Ourvisionis to provide outstanding care, support healthy communities and be a great place to work.
  • Ourmissionis to provide personal and compassionate care every time.
  • Ourcarevalues are collaborate, aspire, respect and enable.


For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

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