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Customer Service Support Operator

3 months ago

Farnborough, Hampshire, United Kingdom Siemens Full time
Are you a detail-oriented and empathetic individual with a passion for customer service? Are you looking for a career that offers ongoing opportunities for growth and development? Look no further


We are seeking a First Line Customer Support Specialist to join our team and be the first point of contact for our valued customers.


You will work closely with a diverse team of individuals who are all committed to meeting our Key Performance Indicators and Service Level Agreements.

Your attention to detail and ability to work collaboratively will be essential in ensuring that all duties and requirements of the team are met, as well as individual targets.

**_

In this role, you will:
_**- Work closely with our Customer Relationship Manager

  • Have administrative ownership over a set of customer accounts
  • Ensure that customer data is kept live and accurate
  • Schedule and dispatch our engineers to meet the contractual requirements
**_
To be successful in this role, you should:_**- Have experience in a customer service role

  • Possess excellent communication skills, both verbal and written
  • Be comfortable creating and managing customer reports, such as monthly KPI reports
  • Have knowledge in fire and security, as well as SAP, preferred but not essential
**_

We offer:
_**- A competitive salary and benefits package

  • Hybrid working
  • Free onsite parking
  • Ongoing opportunities for career advancement
**_

Please a full list of Siemens Benefits below:_**At Siemens, we value diversity and believe that every individual has something unique to bring to the table.

We are committed to creating a supportive and inclusive work environment that enables all employees to thrive.

LI-CS1

Organization:
Smart Infrastructure

Company:
Siemens plc

Experience Level:
not defined

Full / Part time:
Full-time