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Customer Service Director

2 months ago

Farnborough, Hampshire, United Kingdom Superdrug Full time
About the Role

We are seeking a highly skilled and experienced Retail Store Manager to join our team at Superdrug. As a Store Manager, you will be responsible for leading a team of retail professionals to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  • Lead and manage a team of retail staff to achieve sales targets and provide excellent customer service
  • Develop and implement effective sales strategies to drive business growth and improve customer engagement
  • Monitor and control store operations, including stock management, visual merchandising, and store maintenance
  • Collaborate with the store team to achieve business objectives and improve store performance
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge
Requirements
  • Proven experience in a retail management role, with a strong track record of sales growth and customer service excellence
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team
  • Strong business acumen, with the ability to analyze sales data and make informed business decisions
  • Ability to work flexibly, including evenings and weekends, to meet business needs
  • Passion for delivering exceptional customer service and driving business growth
What We Offer
  • Competitive salary and bonus scheme
  • Opportunities for career progression and professional development
  • Excellent training and support to help you succeed in your role
  • Collaborative and dynamic work environment
  • Recognition and reward for outstanding performance