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Income Officer

3 months ago

York, York City, United Kingdom City of York Council Full time
An exciting role has become available in our busy Financial Transactions Team. You will be required to undertake a range of duties, with the key objective of supporting Adults Social Services.


The role involves the processing of invoices and payments to care providers by means of direct invoice input, and file upload via the council's provider portal.


You will be allocated individual service user accounts on a monthly basic to carry out annual reconciliation of social care contributions, and process refunds or supplementary charges where necessary.

You will carry out regular reconciliation of Direct Payment Accounts for Adults Social Care service users.


We offer home working, with current requirement to work at West Offices 1 day per week, dealing with post, and issuing pre-paid cards as required.


The Transactions Team work closely with Adults Social Care Teams, and Customer Accounts Team to answer charging/payments queries from outside customers, and care providers.

You should be numerate, and familiar and confident at using excel spreadsheets. You should also be familiar with Microsoft Word and other office packages.


You will be expected to deal with vulnerable customers, often at stressful times in their lives, therefore you should have excellent customer service skills, and be able to deal with queries in a confident and efficient manner.

We also support Children's Social Services by processing weekly payments for Foster/Adoption allowance to carers and parents. We undertake financial assessments, and regular reviews to calculate their weekly allowance payable.

You will be provided with on-the-job training for all tasks required.

Hybrid working arrangements are available for this role.

Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process.

Your contractual location will be the designated council office for your team.


As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express him/herself spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.


The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution.

We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development.

In addition we also offer a growing range of discounts, rewards and savings.

Closing date:
Sunday 19 March 2023 at 12 midnight

Interview date:
To be confirmed