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E-rostering Support Administrator

3 months ago

Luton, Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time
We are looking to recruit a motivated, conscientious and flexible individual with a willingness to take responsibility to support the usage and
implementation of Allocate E-Rostering systems across the Trust enabling managers to deliver quality rosters that are safe, cost-effective, efficient
previously.

The post holder will work closely with managers and staff (clinical and non-clinical) to support the service in collaboration with the E-Rostering
coordinator, Temporary Staffing Team, ESR Team, Payroll Team and Recruitment Team etc,

You will:

  • Be the first point of contact for advice, guidance, support and training on all aspects of E-Rostering for Trust employees.
  • Monitor compliance, produce rosters and management reports, using the data available from the E-Rostering system to assist
managers with the efficient uses of resources through deployment of staff.

  • Carry out data quality assurance investigating discrepancies between the E-Rostering system and ESR and any other HR database.
Ensure pay-roll data is accurate, up to date and prepared ready for payroll to run on time.


To support Trust staff in the use of the E-rostering system, providing expert advice, guidance and solutions to enhance the use of the software.


To ensure that the system is fully and accurately maintained so that it meets the needs of the Trust, and provides efficient, cost effective and safe rosters in line with Trust policies.


Conduct analysis of highly complex data including shift patterns and rules/working practices in order to support on-going improvements in the E-rostering BAU (Business As Usual) and Implementation Projects for both medical and non-medical workforce.

This includes data gathering, system set up, testing, conducting training sessions and workshops, project support, helpdesk advice, ensuring high quality data input.


Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton.

Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff.

As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care.

The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please review all documents attached to this advert to ensure you familiarize yourself with all requirements of the job.

Key Responsibilities

  • Lead the provision of helpdesk advice and support for the e-rostering project to departmental / ward managers.
  • Provide day to day support for the staff and ensure appropriate investigation of any errors or problems with the e-rostering system.
  • To provide advice on rostering policy and its implementation, suggested changes to the policy as appropriate.
  • Accurate input of information into the e-rostering system and Maintain high quality data and reports from the e-rostering system.
  • Produce accurate and timely Key Performance Indicators (KPIs) for Trust meetings, General Management, Ward staff, Finance and other relevant parties.
  • Support local training programmes for the e-rostering systems.
  • Manage change processes with all stakeholders and ensure effective communication, ensure potential blocks and difficulties are communicated to the staff group.
  • Ensure there is an effective system to evaluate and measure benefits, setting objectives with managers.
  • Liaise with third party suppliers to ensure that system issues are resolved in a timely fashion
  • Act as a champion and be an effective communicator at all levels
Payroll & ESR

  • Run monthly and weekly payroll from HealthRoster and submit extract to the payroll provider
  • Liaise with the payroll provider for failed records to investigate, rectify and re submit.
  • Manage monthly interfaces to ensure data accuracy and integrity, including but not limited to: weekly payroll, monthly payroll, monthly absence
  • Effectively communicate with all users to ensure timely finalisation of their rosters.
On-going support of the e-rostering system

  • To provide day to day support for the users, and diagnose and remedy any errors or malfunctions of the e-rostering system, software provider and IT Provide support and knowledge to the nursing and medical staff group.
  • Maintain Gateway on a regular basis to make sure staff upload is completed and no incomplete data exists investigating and resolving differences between ESR and HealthRoster.
  • Facilitate workshops with the ward manager / deputies / roster creators in a timely fashion, using persuasion skills and a flexible approach to meetin