Customer Advisor

2 weeks ago


Belfast, United Kingdom The Curve Group Full time

Customer Advisor - 6 month contract


Voted one of the UK's 100 best large companies to work for in 2021 our client is on the lookout for customer advisors to join their growing teams.


Priding themselves as a leading and established provider of retirement income products and services our client is seeking people who are driven to exceed targets whilst also taking pride in providing an excellent customer experience.


Purpose of the Customer Advisor role:

As a customer advisor it is your priority to deliver a great experience to customers as the first point of contact they will have with the business.


The aim of the calls will be to book customers into appointments where they can be provided with further information on products available to them.


As a customer advisor you must maintain focus even when faced with high volumes of work, ensuring accuracy is not compromised.

And above all, be committed to doing the right thing for our customers. To fulfil our purpose to help people achieve a better laterlife.

As a Customer Advisor you will be responsible for:

  • Provide a prompt, friendly and efficient initial point of contact for customers, helping with information they might request.
  • Take inbound calls and answer product enquiries.
  • Proactively make outbound calls with the aim of booking an appointment with the customer.
  • Create and book appointments between Customers and our Customer Advisors

The successful Customer Advisor will be:

  • Customer orientated and have the customer's best interest at the heart of everything you do
  • Able to work under pressure
  • Extremely organised
  • Excellent at both verbal and written communication

In return the successful Customer Advisor will receive:

  • A Competitive Salary, an amazing Pension Scheme and Life Assurance
  • Along with 28 Days Annual Leave (prorata) plus an Additional Day on us for your Birthday
  • Private Medical Cover and Income Protection, just in case
  • FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
  • Plus, we have a variety of Employee Funded Benefits available to you via our Online Benefits Portal
Click
APPLY NOW to register your interest.

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