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Customer Liaison

3 months ago

Cheltenham, Gloucestershire, United Kingdom Gooch Group Ltd Full time

You will be working in a very busy office where the ability to be able to multi task, handle pressure and deal with difficult customers is critical to the success of the job role.

Your main role will be in our services department, which is both cleaning services and pest control.

You will be our customers first point of contact. Working closely with the estimator to deliver written estimates for services to our customers in a timely manner.

The main responsibility of the job role will be:

  • Answering incoming calls
  • Making phone calls
  • Creating written estimates, job sheets and customer job packs
  • Scheduling estimates for our estimator
  • Assisting in scheduling the work for our teams
  • Invoicing using Sage and contacting the customers for payment
  • Carry out all administration requirements for team members as required
  • Manage the delivery and collection of equipment and repairs to and from site
  • Carry out any duty as requested by the management team
Full training will be provided.

Skills and Qualifications

  • Must have a "can do" attitude to customer service
  • Excellent IT skills, with ability to adapt to new computer systems
  • Excellent communication skills and ability to use Microsoft Office programs flexibly
  • References are required
  • Work on own initiative and manage time
  • Ability to use Sage Accounts is an advantage but not essential as we will provide training

Job Types:
Full-time, Permanent

Salary:
£12.00 per hour

Schedule:

  • Holidays
  • Monday to Friday

Ability to commute/relocate:

  • Cheltenham: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

Application deadline: 09/03/2023