Operations Support Agent

2 weeks ago


Leeds, Leeds, United Kingdom Brantham TA D&D Recruit Full time

Introduction
D&D Recruit - Recruitment done properly, at scale. We are a recruitment company specialising in placing the right person in the right role. Our on-boarding process is simple and efficient getting you ready to start ASAP


We have a great team in that services clients throughout the UK and offers ongoing support should you need it.

An exciting opportunity has arisen for an
Operations Support Agent to join the team and support the Depot Management/Team by carrying out all traffic office functions in an efficient and cost effective manner

This is a key role for the operation and will be based in the Leeds depot working Monday-Friday 11:00am-08:00pm.

The role:

  • Answering incoming calls from Customers in relation to collection requests and delivery queries
  • Checking and investigating all failed deliveries/collections, prioritising and re
- allocating failures for the next day delivery as required

  • Providing high quality Customer Service and ensuring the Company image is maintained at all times through courteous/respectful communication/follow up and the effective prioritisation of requirements.
  • Maintaining clear and effective communications/collaboration with the Depot/team and managers
  • Proactively encouraging a positive and constructive relationship with the customer.
  • Producing reports and generate statistics for management team.

If you have:

  • Experience of working within a similar role.
  • Knowledge and understanding of transport legislation.
  • Ability to work both on your own initiative and to follow instruction.
  • Excellent communication skills, both verbal and written.
  • PC literacy and competence in use of Microsoft packages such as Excel.
  • A flexible and teambased approach to working.
  • General awareness of health and safety.
- one of our Consultants will contact you shortly.

Job Types:
Full-time, Temp to perm

Salary:
£11.85 per hour

Schedule:

  • Day shift

Work Location:
One location

Reference ID:

FEDLE

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