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Admin Operations Support Agent

4 months ago


Leeds, Leeds, United Kingdom Alliance Temps Ltd Full time

We are looking for someone to support the depot management/team by carrying out all traffic office functions in an efficient and cost effective manner following all relevant legislation with regard to the company operators manual.

-
Daily Admin:_

- print/allocate collections from FOCUS system
- sort/allocate premium and distance deliveries
- badge up correct marked items or incorrectly marked items redirect as necessary & input into system
- end of day check proof of deliveries against load summary

-
Delivery/Collection Failures:_

- check all failed deliveries/collections prioritising and re-allocating failures for next day delivery.

-
Customer Experience:_

- answer incoming calls from customers in relation to collections/delivery queries
- provide high quality customer service
- ensure company image is maintained at all times
- print up and arrange on-time deliveries of customer notes/ labels

-
Operational Alignments:_

- maintain clear communication with depot/team and managers
- contact drivers at set times to report any failed premium deliveries
- perform end of day debriefs of drivers

-
Working Practices:_

- use initiative and put forward ideas/suggestions for process improvement to supervisor /depot operations for example
- which may reduce cost
- improve health
- improve safety/housekeeping etc

-
Process Compliance:_

- correctly follow FedEx processes, procedures & controls
- maintain strict adherence to all health & safety requirements
- to preform any other duties as requested by supervisor/management

Job Types:
Full-time, Permanent

Salary:
£11.85 per hour

Benefits:

  • Onsite parking

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • LS9 0AN: reliably commute or plan to relocate before starting work (required)

Work Location:
In person