Operations Support Specialist

2 months ago


Leeds, Leeds, United Kingdom FedEx Full time
About the Role

We're seeking a highly motivated and organized Operations Support Agent to join our team at FedEx. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of packages to our customers.

Key Responsibilities
  • Answer incoming calls from customers regarding collection requests and delivery queries.
  • Sort and allocate premium and distance deliveries.
  • Investigate and resolve failed deliveries and collections.
  • Prioritize and re-allocate failures for next-day delivery as required.
  • Input data into our tracking system.
  • Maintain effective communication and collaboration with the team, managers, and other depots.
  • Follow FedEx processes, procedures, and controls, as well as external regulatory requirements.
What You'll Get

As an Operations Support Agent, you'll enjoy a competitive salary and benefits package, as well as opportunities for career growth and development. You'll also be part of a dynamic and supportive team that's passionate about delivering exceptional customer service.

About FedEx

FedEx is a global leader in express transportation and logistics, with a commitment to diversity, equity, and inclusion. We're proud to be a workplace where everyone is valued and empowered to succeed.

Our Culture

At FedEx, we're driven by a philosophy that puts people first. We believe in investing in our team members, providing opportunities for growth and development, and fostering a culture of innovation and excellence.


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