Customer Service Advisor
7 days ago
Job description:
Serco Workforce Solutions
To be successful in this role you'll first and foremost need to have strong communication skills. So as well as an excellent telephone manner, keyboard, and writing skills, you'll also need to be a good listener - someone with an empathetic and non-judgmental ear who can extract and retain information from customers.
You'll naturally need to have the ability to use multiple IT systems, and accurately capture and record customer information. You'll also be able to work within defined time and quality guidelines, tailoring your support to fully resolve customer queries in line with these.
As a Customer Service Advisor you'll be the first point of contact for one (or a number of) public services.
Involving both inbound and outbound calls, the people you speak to will have a range of questions or concerns - and using a calm and considered approach you'll provide important support and advice at a time of need, recording this in the relevant systems as you go.
You won't be doing this alone though. Everyone who joins us receives all the training and shadowing they need before they start fielding active calls. You'll also receive support from your friendly team members and your manager.
And you'll go home at the end of the day with the satisfaction of knowing that you've made a difference to someone.
Must have
- **Full valid passport**:
-
Right to work in the UK with no time limit or restrictions:
Lived in the UK consecutively for the last 3 years
What we offer
- **Monday to Friday working week**:
-
Shifts between Monday - Friday 8.00am
- 8.00pm with Saturday and Sunday 9am
- 5.30pm
-
2 weeks fully paid comprehensive training/induction with ongoing support:
-
Weekly pay:
-
Ongoing career opportunities:
-
Onsite Canteen:
-
Free onsite parking
Why Serco
Great people - You only have to spend a few moments in our centres to realise that we have a special people-driven culture.
A world of opportunities - With over 1,000 people across various sites, Serco is one of the leading public sector providers of customer services.
Many of our temp workers take up permanent positions and go onwards and upwards within our business - whilst many others are happy with a temp role that fits around your lifestyle.
Meaningful and vital work - The nature of our business means you will do interesting work that matters, and as one of the first ports of call for people looking to access public services, you'll be a true front line worker.
-
Customer Service Advisor
6 days ago
Knowsley, United Kingdom The Talent Crowd Full timeCustomer Service Advisor 3 month ongoing temporary to permanent assignment Knowsley, Liverpool 1st July start date We are working with a local known brand to assist in the expansion of their Customer Service Team. If you are passionate about delivering excellent customer service and can build rapport with customers then we want to hear from you. The...
-
Customer Service Advisor
2 weeks ago
Knowsley, United Kingdom RECRUIT RIGHT Full timeI am looking for a customer sales advisor to work with my client in Knowsley. This is a permanent role and one where you can grow with the business. This is a fantastic organisation who manufacture equipment for schools, colleges, universities and retail outlets. Clients consist of a variety of blue-chip companies such as Waitrose, HSBC and Tesco. This role...
-
Customer Service Advisor
6 days ago
Knowsley, United Kingdom RECRUIT RIGHT Full timeI am looking for a customer sales advisor to work with my client in Knowsley. This is a permanent role and one where you can grow with the business. This is a fantastic organisation who manufacture equipment for schools, colleges, universities and retail outlets. Clients consist of a variety of blue-chip companies such as Waitrose, HSBC and Tesco. This role...
-
Customer Service Advisor
3 days ago
Knowsley, United Kingdom The Talent Crowd Full timeCustomer Service Advisor3 month ongoing temporary to permanent assignmentKnowsley, Liverpool1st July start dateWe are working with a local known brand to assist in the expansion of their Customer Service Team. If you are passionate about delivering excellent customer service and can build rapport with customers then we want to hear from you. The working...
-
Service Advisor
2 days ago
Knowsley, United Kingdom Georgesons Full timeJob Summary: We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, managing service appointments, and ensuring customer satisfaction. Your mechanical knowledge and ability to upsell will contribute to the success of our service...
-
Customer Sales Advisor
2 weeks ago
Knowsley, United Kingdom Pertemps Network Group Full time**Customer Sales Advisor**: - 8201012521 Applicants **£24,000 Per Annum** - Full Time**Contract** **Knowsley, Merseyside** **Customer Service And Call Centre** **Job Description**: **Customer Sales Advisor** **Monday to Friday 8am to 5pm** **£24,000 basic salary** **Fixed-term contract until early 2025** **Knowsley** **Office based** Our client in...
-
Customer Service
2 weeks ago
Knowsley, United Kingdom HR GO Recruitment Full timeOur client is currently in a period of growth and due to obtaining further contracts are seeking Customer Service Advisors to join their team. This is a full-time role and is based in Knowsley offering the right candidate a temporary to permanent opportunity. Position: Customer Service Advisor Location: Knowsley Hours: 40 hours - 30 mins paid lunch,...
-
Customer Service
2 weeks ago
Knowsley, United Kingdom HR GO Recruitment Full timeOur client is currently in a period of growth and due to obtaining further contracts are seeking Customer Service Advisors to join their team. This is a full-time role and is based in Knowsley offering the right candidate a temporary to permanent opportunity.Position: Customer Service AdvisorLocation: KnowsleyHours: 40 hours - 30 mins paid lunch, candidates...
-
Customer Service Trainer
4 weeks ago
Knowsley, United Kingdom Page Personnel - UK Full timeWorking for a well respected, established business. - Permanent, full time role with great benefits. **About Our Client**: This renowned global retail chain has earned immense respect for its exceptional services and products, catering to a diverse customer base worldwide. As an inclusive organisation, it fosters an environment where employees from all...
-
Customer Advisor
2 weeks ago
Knowsley, United Kingdom Chums Ltd Full timeChums are a successful and expanding independent family-owned ecommerce and mail order company based at the Knowsley Business Park, Liverpool. Chums has been trading since 1981 and targets mature customers in Menswear, Ladieswear, Footwear, Home and Mobility products across multiple channels and an ever-growing range of digital channels. **Summary**: At...
-
Customer Service
2 weeks ago
Knowsley, United Kingdom HR GO Recruitment Full timeOur client is currently in a period of growth and due to obtaining further contracts are seeking Customer Service Advisors to join their team. This is a full-time role and is based in Knowsley offering the right candidate a temporary to permanent opportunity.Position: Customer Service AdvisorLocation: KnowsleyHours: 40 hours - 30 mins paid lunch, candidates...
-
Customer Service Advisor
2 months ago
Knowsley, United Kingdom Page Personnel Full timeImmediate start - Temp to Perm opportunity **About Our Client**: Are you a customer-oriented and empathetic individual looking for an exciting opportunity in Customer Service? We are seeking enthusiastic and dedicated Call Centre Agents to join our clients dynamic team. As a Call Centre Agent, you will play a crucial role in providing exceptional customer...
-
Customer Service Advisor
3 weeks ago
Knowsley, United Kingdom Page Personnel - UK Full timeImmediate start - Temp to Perm opportunity **About Our Client**: Are you a customer-oriented and empathetic individual looking for an exciting opportunity in Customer Service? We are seeking enthusiastic and dedicated Call Centre Agents to join our clients dynamic team. As a Call Centre Agent, you will play a crucial role in providing exceptional customer...
-
Customer Service Advisor
6 days ago
Knowsley, United Kingdom The Talent Crowd Full timeImmediate Start 3 month ongoing temporary to permanent assignment Based in Knowsley Busines Park We are working with a local known brand to assist in the expansion of the Customer Service Team. If you are passionate about delivering excellent customer service and can build rapport with customers then we want to hear from you. The working hours for...
-
Customer Service Advisor
3 days ago
Knowsley, United Kingdom The Talent Crowd Full timeImmediate Start 3 month ongoing temporary to permanent assignmentBased in Knowsley Busines Park We are working with a local known brand to assist in the expansion of the Customer Service Team. If you are passionate about delivering excellent customer service and can build rapport with customers then we want to hear from you. The working hours for the...
-
Customer Service Advisor Overnight Shifts
2 weeks ago
Knowsley Industrial Park, United Kingdom Liberty Group Full timeLiberty has an exciting opportunity for a Customer Service Advisor to work overnight shifts and join our team based in the Knowsley area (employees are agile working and therefore permitted to work from their home address or a location that suites theirneeds and those of the business.You will need to be in a reasonable commutable distance for training and...
-
Customer Service Advisor
3 weeks ago
Borough of Knowsley, United Kingdom Serco - Temps Full time**Job description**: **Serco Workforce Solutions** **To be successful in this role you’ll first and foremost need to have strong communication skills. So as well as an excellent telephone manner, keyboard, and writing skills, you’ll also need to be a good listener - someone with an empathetic and non-judgmental ear who can extract and retain information...
-
Customer Service Advisor Overnight Shifts
7 days ago
Knowsley Industrial Park, United Kingdom Liberty Group Full timeLiberty has an exciting opportunity for a Customer Service Advisor to work overnight shifts and join our team based in the Knowsley area (employees are agile working and therefore permitted to work from their home address or a location that suites theirneeds and those of the business.You will need to be in a reasonable commutable distance for training and...
-
Hseq Advisor
2 months ago
Knowsley, United Kingdom MJ QUINN INTEGRATED SERVICES LTD Full time**Working Hours | **Monday-Friday 8am-5pm **Salary | **£32 - £34k plus car allowance **Working Hours**: - 8:00-17:00 Monday - Friday Here at MJ Quinn, we currently have an exciting opportunity for **a HSQE Advisor **to join our business. This role is home based with frequent travel to sites across **North West** **England.** **About the role**: Led by...
-
Customer Service Administrator
1 month ago
Knowsley, Merseyside, United Kingdom Innovate Recruitment Ltd Full timeAre you amazing at customer service? Are you looking for a rewarding and challenging role in service support? Do you have excellent organisational and communication skills? Do you want to work with a leading provider of innovative and customised solutions? If you answered yes to these questions, then we have an exciting opportunity for you. We are looking...