Customer Advisor
7 months ago
Chums are a successful and expanding independent family-owned ecommerce and mail order company based at the Knowsley Business Park, Liverpool. Chums has been trading since 1981 and targets mature customers in Menswear, Ladieswear, Footwear, Home and Mobility products across multiple channels and an ever-growing range of digital channels.
**Summary**:
At Chums, our customer advisors provide a world class customer experience by providing a personal service to our customers, providing them the products they ask for as well as identifying additional products that are relevant to each customer. In return for providing our customers with the best possible service and additional products tailored to them, our colleagues are rewarded with a bonus of up to £1200 per year. Plus, we will pay your additional reward monthly.
**What will you be doing**:
- Handle inbound customer telephone orders and enquiries.
- Maintain standards and achieve targets for all KPI areas, including call quality.
- Complete admin work when required to do so.
- Order build where appropriate and exceed target wherever possible.
- Identify potential issues from customer feedback and highlight to Team Manager.
**What you will need**:
- Experience working in a contact centre or on telephones is desirable
- Customer service background
- Passion and drive to hit KPI’s and sales targets
- Be a team player
- Able to use computer systems
**What you will get in return**:
- Free parking
- Hybrid working options available
- Employee Assistance program
- Staff discount
- Free tea and coffee
- Cycle to work scheme
- Employee pension scheme
- Length of service awards
- Company events
**Job Types**: Full-time, Permanent
Pay: £21,814.00 per year
**Benefits**:
- Canteen
- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Work from home
Schedule:
- Weekend availability
Supplemental pay types:
- Bonus scheme
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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