Customer Service Advisor

3 days ago


Knowsley Industrial Park, United Kingdom Blue Arrow Full time

Position: Inbound Customer Service Advisor
Location: Liverpool L33 7RX

**Salary**: £9.55p/h
HOURS FULL TIME (Mon-Fri)
Hours will be 37.5 per week.
We are currently to onboard a _ people on an amazing opportunity.
We are looking for thriving, passionate and driven individuals with adept social skills, and an enthusiastic and empathetic personality.
A trustworthy and altruistic individuals with a heart for the people, with a natural ability to instil trust and a forge deep bonds with those they communicate with, and a strong resolve to match to tackle any challenges set in front of them.
This is an exciting role working within the public sector, working alongside the UKs largest benefactor supporting the public in their time of need.
This role will allow you to hone and grow your skillset all the while giving you the satisfaction we gain in helping others day to day
You will be the first point of contact for queries and will be supporting customers all over the UK to resolve issues, problems and queries in regards to the benefit payment, you will also be supporting in the set up of new claims.
Must Haves:

- Customer service experience
- An ability to be empathic to the customer
- A natural desire and passion to help customers and come to an efficient resolution with an ownership of the customer problem
- Basic computer literacy and a good working knowledge of Microsoft packages
- Excellent Listen and negotiating skills
- The ability and motivation to work to set key performance indicators
- Strong communication - written and verbal and a good telephone manner
- The ability work unsupervised and deliver quality work across multiple task
- Able to self-manage workload and work to deadlines when needed
**Requirements**:

- Willing to sign a non-disclosure document
- Able to pass a criminal records check (DBS Externals not accepted)
- A passion to support customers find the best resolve to their query
- Ability to work alone or as part of a team

**Benefits**:

- Full paid training
- Overtime opportunities
- Instant access to Blue Arrow training portal
- Auto enrolment in pension scheme
- Ongoing Coaching and in role training
- 28 days paid holiday (PRO RATA)
- Onsite Costa Coffee at reduced costs to staff
- Free parking onsite
- Rest areas within the site.



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