Customer Service Advisor
7 months ago
Immediate start
- Temp to Perm opportunity
**About Our Client**:
Are you a customer-oriented and empathetic individual looking for an exciting opportunity in Customer Service? We are seeking enthusiastic and dedicated Call Centre Agents to join our clients dynamic team. As a Call Centre Agent, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for their valued customers.
**Responsibilities**:
- Handle inbound and outbound customer calls in a courteous and professional manner.
- Assist customers with inquiries, product information, order processing, and issue resolution.
- Address and resolve customer complaints with patience and understanding.
- Provide accurate and timely information regarding products, services, promotions, and company policies.
- Upsell and cross-sell products to maximise sales opportunities.
- Collaborate with various departments to resolve complex customer issues.
- Follow communication scripts and ensure consistency in delivering a high standard of service.
- Meet individual and team performance targets and metrics.
- Stay updated on the latest product knowledge and company updates.
**The Successful Applicant**:
**Requirements**:
- Previous experience in a customer service or call centre role is preferred, but not mandatory.
- Excellent verbal communication skills with a clear and professional phone voice.
- Strong active listening and problem-solving abilities.
- Empathetic and patient demeanor when dealing with customer concerns.
- Ability to work in a fast-paced environment and handle high call volumes.
- Availability to work flexible hours, including evenings, weekends, and holidays.
**What's on Offer**:
**Benefits**:
- Competitive salary and performance-based incentives.
- Comprehensive training and continuous professional development.
- Supportive and collaborative work environment.
- Opportunities for career growth and advancement within the company.
- Health and wellness benefits.
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