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Patient Experience and Complaints Administrator

3 months ago

Birmingham, Birmingham, United Kingdom NHS Birmingham and Solihull Integrated Care Board Full time

An exciting opportunity to provide full administrative support to Patient Experience and Complaints (PE&C)function within the NHS Birmingham and Solihull Integrated Care Board.

You will play an important role in the establishment of a more integrated health and care system which better meets the needs of our population


The post holder will provide full administrative support to the PE&C team, acting as the first point of contact and effectively dealing with and responding to a range of queries from patients, family member and carers, internal and external stakeholders.

This will include passing on relevant information to appropriate team members sensitively, tactfully and autonomously.


Providing overall administrative support to the PE&C function including the maintenance of accurate records as well as distribution and receipt, as well as production of key documents for the department.