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Student Life Coordinator

3 months ago

London, Greater London, United Kingdom New York University Full time

Position Summary

NYU is committed to being a welcoming campus community that reflects and enacts the values of global inclusion, diversity, belonging, equity and accessibility that informs academic excellence. We seek candidates who will not only enhance our commitment but whose experience, competencies, skills, and community engagement efforts contribute
to diverse, equitable, inclusive learning and working environments for our students, staff, and faculty.
The position of Student Life Coordinator (SLC) is a full-time position. The SLC will spend the majority of their working hours in the Student Affairs Office at the NYU London Academic Centre, and will be responsible for the work of the Student Affairs Office (SAO) team in proactively supporting students throughout the year on various programmes
from pre-arrival through to departure and providing multiple opportunities for students to engage with the local culture during their time away.

There will be on-call duties involved in the role, on a rota system with other staff, and regular evening and weekend work is required.

All NYU London Student Affairs staff are expected to:
- help build a culture that respects and embraces diversity, inclusion, and equity
-maintain an awareness of the university and buisness environmental policies and procedures that seek to minimise the impact of the university's business on the environment
-ensure the health and wellbeing of all community members, including themselves, as a priority

40% Student Affairs Office oversight and staff supervision

Responsibility for output of Student Affairs Office team and activities, with the primary goal of providing outstanding pastoral support and opportunities to students (predominantly in person, but also by email and phone), including (but not limited to):
 Managing the Student Life Administrators in the Student Affairs Office.
 Planning and managing the smooth and effective day-to-day operation of the Student Affairs Office, fostering a positive and user-focused atmosphere.
 Managing team members' work schedules including office rotation, training, holiday, days in lieu, duty rota, other coverage that may be required.

 Collaborating with Managers and Assistant Directors to recruit, interview, select, hire, employ and train new Student Life Administrators.
 Leading the recruitment, training and management of part-time student workers.
 Coaching, mentoring and developing staff, including identifying areas for growth and development.
 Performing annual appraisals of Student Life Administrators.
 Ensuring budgets for all functional areas are updated regularly and monitored closely.
 Providing oversight and overall direction for the team in accordance to the departmental policies,procedures, goals and objectives.
 Leading and organising team meetings and delegating responsibilities to team members.
 Planning, reviewing and maintaining work systems, databases, procedures and policies.
 Coordinating tours of the Academic Centre for NYU visitors and external partners including staff and future and current students.

40% Student Affairs Office activities
Overseeing the use of resources and supporting the delivery of information, support and activities to students, including (but not limited to):
 Student information and support: ensuring information provisions in various key locations (website,student googlesite, mobile app) are regularly reviewed and up to date, and exploring different ways to reach students with important information about resources and support (including online platforms); ensuring timely and effective responses to student queries (phone, email, in person) across the SAO team; obtaining student feedback about the support services provided; overseeing an editorial calendar for NYU London's social media channels and coordinating the SAO team to regularly post updates and content.
 Diversity programming support: facilitating diversity programming initiatives in partnership with colleagues across departments, including advising student Global Equity Fellows.
 Cultural Programming: assisting in the development and delivery of a package of local cultural events and activities for students; overseeing campaigns on campus which address student needs,
including Wellbeing Week, Solidarity Week, De-Stress Week and similar themed events. It will be essential to note how different identities experience cultural and other programming activities, to support/facilitate how students navigate these experiences and create space for conversations.
 Immersion opportunities: ensuring students can get involved in a range of other activities that expose them to the local culture - Host programme, volunteering, Student Unions and clubs.
 Health and Wellbeing: regularly updating health and wellbeing resources, supporting students in finding appropriate health and wellness resources and helping students to navigate their private health insurance, leading on case management relating to physical healthcare support; regularly meeting colleagues to discuss Students of Concern, accompanying students to hospital if requested by department leaders or while on call.
 Collaboration with Residential Life team: managing and developing collaborative tasks and projects.
 Administrative and other duties - including (but not limited to): writing letters requested by students, requesting NYU ID cards, leading the planning and delivery of arrival and Orientation activities, occasional support with student conduct cases, developing provisions to further enhance the experience of NYU London students, managing and maintaining project management tools (e.g.Trello) for short, medium and long term team tasks and projects.

10% Contribute to initiatives including training, workshops and events that reinforce global inclusion, diversity, belonging, equity and accessibility (GIDBEA) amongst the students, the NYU local community, and the broader community.

10% Share responsibility as part of the Student Affairs team for providing NYU London students with support should any medical, mental health, student misconduct, policy violations, facilities concerns and/or other serious issues arise.

 Be on call on a rotational basis to support students who get in touch with the NYU London Staff On Call Duty Phone or via email about challenges they are facing.
 Seek advice from departmental leaders in assessing the nature of problems, ensure any urgent actions which are required are taken, and that students are supported with regular outreach until any pending resolutions can be concluded.
 Connect students to counsellors and other NYU staff.
 Write incident reports.
 Provide support and reassurance with any large-scale community concerns that may impact students, along with all other colleagues in the Student Affairs department.
 Support team members with guidance and support when working with challenging situations that may arise from time to time.

Qualifications

Required Education

 Educated to degree level, or an equivalent qualification, or relevant working experience.
Required Experience
 Excellent knowledge of London and the local support services available.
 Delivering high quality customer service, and the ability to support direct reports in delivering excellent customer service.

Required Knowledge, Skills, and Abilities

 Clear understanding of the challenges young adults may face at University, and of the potential difficulties that might arise while living abroad.
 Passionate about providing accurate information and empathic support to people while they may be feeling vulnerable.
 Enjoys, and thrives on, teamwork; able to nurture successful relationships and partnerships with colleagues at all levels.
 Excellent interpersonal and written communication skills; the ability to converse with a diverse range of people.
 Punctual, responsible, self-motivated and flexible.
 Computer literate.

Preferred Experience, Skills and Abilities

 A demonstrable commitment to promoting a diverse and welcoming environment, as evidenced by prior successful and innovative measures.
 Personal experience of studying or living abroad.
 Significant experience within the student services or residential education sector.
 Knowledge of the American higher education system.
 Experience of being on call outside of working hours, and/or being responsible for handling difficult or urgent calls from customers and resolving them professionally and expediently (with support wherever needed).
 Passionate about communicating using a variety of social media.
 Able to effectively and efficiently utilise resources to achieve organisational and departmental goals.

Additional Information

Candidates must have the unrestricted right to work and live in the UK prior to appointment.

Further benefits include: 28 days annual leave pro rata, USS pension scheme and private medical insurance (optional)

Candidates should advise of any reasonable adjustments needed to participate in the application and interview processes.

NYU London is an equal opportunity employer committed to equity, diversity, and social inclusion. We strongly encourage applications from under-represented individuals in the profession, across colour, creed, race, ethnic and national origin, physical ability, and gender and sexual identity. NYU London affirms the value of differing perspectives on the world as we strive to build the strongest possible university with the widest reach.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040.