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Customer Service Coordinator

3 months ago

Weybridge, Surrey, United Kingdom QSC, LLC Full time

Overview:
QSC thrives where innovative technology and compelling audio-visual experiences intersect.

For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world.

A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS software-based audio, video and control Ecosystem.

By joining the QSC team, you will be in a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to color outside the lines, and to imagine possibilities.

Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are.

At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.

To strengthen our team in Weybridge, UK, we are looking for a full-time

Customer Service Coordinator (M/F/d)


In the role of a Customer Service Coordinator you are responsible for support and manage the QSC EMEA sales operation, serving our customers across Northern Europe and ensuring successful coordination and execution of the regional QSC business which contributes to driving sustainable growth.

The focus of your work is in the following areas:

Responsibilities:

  • Support, manage and exceed the expectations of QSC customers.
  • Create and update records and databases with personnel, financial and other data.
  • Process incoming orders, provide order confirmations and deliver regular communications to our UK and European customers.
  • Provide project specific quotations to customers in the UK and Europe.
  • Communicate and provide information by relevant methods internally and externally to assist and enable organisational operations and effective service to connecting groups.
  • Create financial and statistical reports using our systems.
  • Analyse and interpret business statistics and other data and produce relevant reports.
  • Interpret instructions and issues arising, and then implement actions according to administrative policies and procedures.
  • Research and investigate information to enable strategic decisionmaking by others.
  • Arrange and participate in meetings, conferences, and project team activities.
  • Management of local inventories and stock control systems.

Qualifications:

General Skill Requirements and Experince:

  • Education to A Level/GNVQ or qualification in office administration/relevant field is preferred.
  • Proven experience in customer services or relevant role
  • Familiarity with office management procedures and ERP/CRM systems
  • Oracle/SAP experience is an advantage
  • Excellent knowledge of MS Office including MS Word/Excel and office/sales management software (ERP/CRM etc.)
  • Well organised to manage business priorities
  • Excellent organisational and management skills
  • Professionally presented with excellent interpersonal skills
  • Dedicated to providing an excellent level of service to every customer
  • Natural ability to troubleshoot problems with little guidance
  • Excellent communication skills (both verbal and written)
  • Fluent English language skills (both verbal and written)