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Customer Service

4 months ago

London, Greater London, United Kingdom BPP Education Group Full time

General information:

Reference :004264

Publication end date :17/02/2023

Close Date:

17/02/2023

Vacancy details:

Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship

Job Profile:

Customer Service - Customer Service Advisor

Title:

Customer Service & Facilities Team Leader

Contract Type:

Permanent

Job Purpose:

Providing excellent Customer Service and Facilities Management support


With your excellent customer service skills, you will lead, motivate, coach, and develop direct reports to meet team and individual objectives across customer support/services, building and services management, health & safety/disaster recovery, staff management, financial management and stakeholder management.

This is an exciting opportunity for someone who provides excellent support and leadership within a fast-paced customer service environment

What you'll be doing

  • Carrying out regular performance reviews, identifying and responding to training/development needs identified/raised
  • Acting as an ambassador for BPP both internally and externally communicating and promoting the vision and direction of the company with passion
  • Ensuring the functions and behaviours in the team, and of individuals, are managed in accordance with professional standards and agreed processes so that compliance and control requirements are fully met e.g., financial, and legal regulations, data protection, H&S, quality requirements etc
  • Identifying and implementing opportunities for continuous improvement in current processes including system changes
  • Maintaining the highest standards of work and professionalism, expecting, and encouraging the same from others, particularly with regards to accuracy and presentation in both written and verbal communication
  • Supporting the Regional Centre Manager in business planning and budgeting activities
  • Providing suggestions to improve the working situation within own area of work and BPP as a whole
  • Following data protection guidelines and ensure customer confidentiality is always maintained
  • Working in partnership with other team members
  • Supporting the Centre Manager in business planning and budgeting activities
  • Making suggestions to improve the working situation within own area of work and BPP as a whole
  • Following data protection guidelines and ensure customer confidentiality is always maintained
  • Overseeing annual external H&S audits, covering general H&S and Fire Risk

Choose a better work-life balance


You'll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated.

In addition, you'll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded.

On top of a competitive salary, we provide a generous annual leave entitlement of 28 days, and there's a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family.

Brilliantly, you can also study any of BPP's courses for free - be it a professional qualification or full

Key Responsibilities:

Please see the job description attached

Department:

Facilities & Customer Services

Vacancy location:

Location:

UK, London, London Portsoken Street

  • Demonstrable record in identifying, meeting and exceeding customer expectations as well as providing exceptional levels of customer service
  • It is essential to have staff management experience and be a selfmotivated individual with a proven track record of delivering on time, in budget and using your own initiative.
  • Well organised with the ability to plan proactively
  • Experienced in providing management information as well as the ability to challenge and inspire people to engage in change processes.
  • FM experience is required.
  • Highly motivated and adaptable to change.
  • Excellent team worker with outstanding communication skills and the ability to demonstrate effective leadership.
  • Knowledge in Health & Safety with a qualification is preferred.


Please note that working hours will cover the opening hours of the centre as part of a rota, to include weekends, bank holidays, and evenings.


Employment Details:

Contract Hours:

37.50

FTE:

1.00

Salary:

Competitive