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IT Knowledge Engineer

3 months ago

Wolverhampton, Wolverhampton, United Kingdom Eurofins Full time
Working hours are Monday - Friday, 9am-5pm.


The purpose of the role is to provide IT Infrastructure support to users based at supported sites across the UK and Ireland.

Provide desk-side and remote support to users, including resolving hardware and software issues.
Provide local support for desktop, server and network infrastructure equipment.

A key part of this role will require regular travel to supported sites throughout the UK and Ireland; To partake in any developmental training as required in compliance with the Company Standard.

Responsible for promoting a professional image of the Company and for complying with the Company's Equal Opportunities and Harassment Policies at all times, including work related events which take place outside normal working hours.

Participate in covering on-site and off-site support, which may be as part of a shift rotation.
Occasional weekend and evening work as required by the business needs and management requests.
You may be required to participate in an on-call/standby support outside office hours.
In depth knowledge and experience of supporting appropriate versions of Microsoft Windows.
Strong hardware support skills, including maintenance of PCs, printers and other associated equipment.
Experience of basic Windows Server administration, including AD user creation, password administration, Group Policy etc.
Microsoft Exchange/Outlook client.
Strong Microsoft Office support skills.
Ticketing systems such as ServiceNow
Full driving licence
Able to work alone and also as part of a team.
Appropriate experience in a similar support role.
A+, Server+ or similar accreditation.


We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

Life Assurance (4 times annual salary)
Holiday Purchase Scheme
Enhanced Maternity, Paternity and Adoption Pay Scheme
Company Pension Plan
Employee Assistance Programme - 24/7 confidential support.
Free car parking
Worldwide career opportunities

Whether its supermarket savings or days out, the daily coffee or a summer holiday - there's something to suit everyone's lifestyle.

Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants.

The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

We support your development

Eurofins companies are committed to supporting your career development.
We embrace diversity

Eurofins network of companies believe in strength and innovation through diversity, being an


We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives.

We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal