Customer Service Officer

2 weeks ago


Ilford, Greater London, United Kingdom Bridge of Hope Full time
Office based - Ilford
- £14.81 per hour PAYE - paid weekly

  • Full time 36 hours per week
  • Temporary position 3 months with the view of extension

Brief Overview:

You will need to have a high level of Customer Service. Previous experience with Council Tax calls would be preferable.

Duties:

  • To be a point of contact for members of the public and deliver a highquality customer advisory service to both internal and external customers, ensuring the customer experience is a positive one
  • To be familiar with the Council's services, to respond to enquiries relating to numerous services and work with them to highlight and deliver improvements in customer journeys and experience
  • Have the ability to stay calm under pressure and deal with conflicting demands in sometimes stressful situations
  • To have an understanding of Council Tax processes to be able to deal with common enquiries
  • Detailed working knowledge of IT systems required to deliver services
  • To be accurate and have attention to detail to process payments for the Council and set up payment plans
  • To be the Voice of the Customer, set exemplary standards and work with services to improve standards and reduce unnecessary demand
  • To receive and check official documentation
  • To understand the needs of customers and have the ability to identify services customers may be interested in to up sell commercial arms of the business and encourage participation in consultations
  • Deal tactfully with complaints and work with colleagues to resolve and respond appropriately
  • To be proactive and keen to develop customer service skills
Thank you,

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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