Technical Helpdesk Advisor

7 days ago


Cardiff, Cardiff, United Kingdom Fresh Recruitment Full time
Our client on the outskirts of Cardiff are looking for a Technical Helpdesk Advisor to answer first line phone calls on their helpdesk


This will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required.

The role will also support the existing Technical Services team in contacting customers and engineers when required.

Main Tasks and Objectives

  • Working with customers to log and diagnose faults reported by customers about their onsite equipment and to ensure full functionality according to manufacturer's specifications is maintained.
  • Where a remote fix is not possible, to identify, order and monitor parts required by a field service engineer onsite.
  • Providing first line support to a range of customers and logging calls with resolver groups if unable to provide a fix.
  • Keeping customers informed at all times on progress of calls logged.
  • Act as first point of contact for all helpdesk customer you will report escalations to relevant helpdesk staff in accordance with each customers' relevant escalation procedure.
  • Be part of the helpdesk rota working evenings and weekends.
  • Update call logging system to ensure smooth communication between company and customer and to allow customer service reports to be produced.
  • Manage workload to meet customer needs and ensure the communication is maintained with contact centre and area manager if necessary.
  • Work to successful KPI targets set by the Team Leader and Helpdesk Manager.
  • Document quick fixes and customer specific information to grow the company's knowledge base.
Hours: 37.5 (FT)

Salary:
£19300 plus shift allowance

Shifts:
Varied depending on rota a.m p.m.; p.m.; 2.30 p.m p.m. - Monday to Sunday

  • Cardiff, Cardiff, United Kingdom First Military Recruitment Full time

    EY237 Technical Helpdesk AdvisorLocation: CardiffSalary: £20,320Overview:First Military Recruitment are currently seeking an Technical Helpdesk Advisoron behalf of one of our clients.The Deployment Department oversees the management and implementation of images held by the company for the respective customers. Supports customers by monitoring and completing...


  • Cardiff, Cardiff, United Kingdom Petrie Recruitment Full time

    Contract Type:PermanentSalary / Benefits etc:£19,300Job Elements: - Working on a shift rota covering 7 days per week from 6am to 11pm. Additional payments made for evening/weekend work and some remote working available. To answer first line phone calls on the IT Helpdesk, this will include call logging and undertaking first line fixes, also directing calls...

  • IT Helpdesk

    3 weeks ago


    Cardiff, Cardiff, United Kingdom Focus Resourcing Full time

    Our highly successful client in Cardiff are looking to recruit a Helpdesk Advisor to join their growing technical support team. This role would suit candidates with a strong technical experience of IT hardware and software, ideally from an IT repair, managed service, or helpdesk background. The company offer a superb culture of support and development, so...

  • IT Helpdesk Advisor

    7 days ago


    Cardiff, Cardiff, United Kingdom Howells Legal Limited Full time

    As one of Wales' fastest growing modern law firms, Howells combines a fresh and forward-thinking approach with a client-focused, local feel to deliver a range of award-winning, quality legal services. This is an exciting role, providing first line IT support to colleagues across our multi-site business and assisting with the implementation and maintenance of...

  • Helpdesk Advisor

    7 days ago


    Cardiff, Cardiff, United Kingdom Focus Resourcing Full time

    Job Title: Customer Support TechnicianCompany: Tech Solutions LtdAre you skilled at handling customer inquiries and tech issues? This job might be a perfect fit for you!Our client is seeking two individuals to join their team on a temporary to permanent basis, starting immediately for an initial term of 3 months. You'll become part of a welcoming and helpful...

  • Helpdesk Advisor

    7 days ago


    Cardiff, Cardiff, United Kingdom Focus Resourcing Full time

    Join Our Client's Helpdesk Team!Are you skilled in customer service and tech? This opportunity might be right up your alley. Our client is searching for two individuals to join their team on a temporary to permanent basis. Get started right away for an initial 3-month period.Come work with a friendly and supportive helpdesk crew, fielding customer calls,...


  • Cardiff, Cardiff, United Kingdom Focus Resourcing Full time

    Are you great with customers & great with tech? This role could be for youAre you available immediately?Our client is looking for 2 people to join them on a Temp - Perm basis starting immediately for an initial period of 3 months.You will be joining a friendly & supportive Helpdesk team, to answer customer calls, supporting them with technology issues, and...

  • Technical Advisor

    7 days ago


    Cardiff, Cardiff, United Kingdom Redmore Recruitment Full time

    Technical Advisor & Design CoordinatorCardiff - hybrid£50,000Full Time,PermanentBenefits; Company car allowance/car lease scheme, 25 days holiday (plus bank holidays), company healthcare scheme, bonus scheme, mileage or travel expenses.Would you like to play a part in shaping the built environment of tomorrow?Were looking for a Technical Advisor & Design...


  • Cardiff, Cardiff, United Kingdom Hesketh James Full time

    Role: Facilities Help Desk Supervisor Location: Manchester Salary: 30,000 to 33,000 per anum / Potential for Hybrid working. We are recruiting for a Facilities Help Desk Supervisor to join a fast-growing, people focused and tech savvy Property Management Company. This exciting role will lead and manage the property maintenance team and liaise with...


  • Cardiff, Cardiff, United Kingdom Hesketh James Full time

    Role: Facilities Help Desk Supervisor Location: Manchester Salary: 30,000 to 33,000 per anum / Potential for Hybrid working. We are recruiting for a Facilities Help Desk Supervisor to join a fast-growing, people focused and tech savvy Property Management Company. This exciting role will lead and manage the property maintenance team and liaise with...


  • Cardiff, Cardiff, United Kingdom NACRO Full time

    Maintenance Helpdesk Coordinator- CAS 2Contract: Part-time/PermanentHours: 20hrs per weekSalary: £12,324 per annumLocation: Derby DE24 8AASome organizations aim to make a difference. At Nacro, we accomplish it daily.This requires vision and dedication, but most importantly, it requires individuals like you who are enthusiastic about supporting young people...


  • Cardiff, Cardiff, United Kingdom NACRO Full time

    Maintenance Helpdesk Coordinator- CAS 2Contract: Part-time/PermanentHours: 20hrs per weekSalary: £12,324 per annumLocation: Derby DE24 8AASome organizations aim to make a difference. At Nacro, we accomplish it daily.This requires vision and dedication, but most importantly, it requires individuals like you who are enthusiastic about supporting young people...

  • Service Advisor

    7 days ago


    Cardiff, Cardiff, United Kingdom Auto Skills UK Full time

    SERVICE ADVISORBasic Salary - £25,000OTE - £29,000Location - CardiffVacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.Responsibilities of a Service Advisor Take Service Department bookings. Ensure efficient workshop loading, whilst attending to all...

  • Service Advisor

    7 days ago


    Cardiff, Cardiff, United Kingdom Perfect Placement Automotive Recruitment Full time

    Service Advisor required in Cardiff.- Up to £26,775 starting salary pending experience £31,775+ uncapped annual on-target-earnings:- Monday to Friday 8:00am-6:00pm with 1 in 3 Saturdays 8:00am-12:00pm paid at time and a half:- Fantastic career prospects a manufacturer owned car dealer group.A rare and not-to-miss opportunity has become available for an...


  • Cardiff, Cardiff, United Kingdom Fourblue Full time £120,000

    Technical Director South Wales – Remote Do you want to join a growing ICP specialising in utility infrastructure installations for Industrial & commercial, Solar, and BESS projects? Company car or allowance Travel expenses (hotel) Bonus Technical Expertise - Demonstrating advanced knowledge and skills in electrical installations, focusing on systems up...

  • Billing Advisor

    7 days ago


    Cardiff, Cardiff, United Kingdom Search Consultancy Full time £14

    Billing Advisor Cardiff (Hybrid) Up to £14p/h Full Time 37 hours Initially 4 month contract Are you passionate about providing a world class service? Love resolving complex queries? Describe yourself as technically minded? I am recruiting for a leading UK business who are going through a busy growth period. We are recruiting a number of Customer Service...


  • Cardiff, Cardiff, United Kingdom Circle Recruitment Full time

    1st Line IT Support Analyst/Service Desk Analyst with 12+ months of experience in an IT helpdesk or support role, and strong Office 365 & Windows 10 skills, is required by a leading firm in central Cardiff.This role will require you to use your technical expertise to resolve 1st line IT issues for employees in a timely manner, and contribute to the team by...


  • Cardiff, Cardiff, United Kingdom Cardiff and Vale University Health Board Full time

    Job summary The post holder will be required to give support to the Application and Support Manager in day to day configuration of MHCS electronics system. They will also be required to assist in project planning and implementation of new services.Working as part of the project team they will be the first point of contact for many staff and will be...


  • Cardiff, Cardiff, United Kingdom Brite Recruitment Full time

    CUSTOMER SERVICE ADVISOR£20,080 + BonusCARDIFF / HYBRIDWe have a great opportunity for an enthusiastic individual to work as a Customer Service Advisor on a full-time, permanent basis. Our client is a worldwide distributor of products, services and supplies for the healthcare sector.As a Customer Service Advisor, you will be responsible for full...

  • Parts Advisor

    7 days ago


    Cardiff, Cardiff, United Kingdom FRF TOYOTA Full time

    Join a friendly local team, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme. Together with a generous rewards and structured approach to training and development, this role offers real job security and opportunity to progress.Job Purpose:Through excellent customer service you...