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Maintenance Helpdesk Coordinator- CAS 2

4 months ago

Cardiff, Cardiff, United Kingdom NACRO Full time

Maintenance Helpdesk Coordinator- CAS 2

Contract: Part-time/Permanent

Hours: 20hrs per week

Salary: £12,324 per annum

Location: Derby DE24 8AA

Some organizations aim to make a difference. At Nacro, we accomplish it daily.

This requires vision and dedication, but most importantly, it requires individuals like you who are enthusiastic about supporting young people and adults in transforming their lives and fostering positive change. To attract top talent in the sector, including individuals who have faced similar challenges as those we assist, we have established a culture and environment that nurtures the potential of everyone at Nacro.

We have a fantastic new opening to join the Maintenance Team in Derby and contribute to providing a prompt and efficient repairs and maintenance service for Nacro's property portfolio, in accordance with set standards, legal requirements, and performance indicators.

Who are we searching for?

We seek a driven individual with prior experience in compliance and property management.

You should excel in communication via phone and email, showcasing exceptional time-management abilities.

Previous experience as an administrator, particularly in property-related services, is desired.

Duties and responsibilities include, but are not limited to:

  • Resolve repair requests from Nacro staff and service users and coordinate the necessary work with approved contractors or partner agencies.
  • Track the progress of repair and maintenance tasks, collaborating with contractors and partners to minimize delays and meet targets and KPIs.
  • Collect and analyze data to generate reports on repairs and maintenance performance when needed.
  • Establish and maintain administrative systems and procedures to support the effective execution of repair and maintenance programs.
  • Offer administrative assistance, including drafting technical specifications and taking minutes, as necessary.
  • Efficiently liaise with project-based staff, contractors, and partners to deliver a prompt and effective repairs and maintenance service in alignment with targets and KPIs.

For details on Nacro's benefits, visit our website.

Kindly submit your application through our online portal.