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Parts Advisor

3 months ago

Cardiff, Cardiff, United Kingdom FRF TOYOTA Full time

Join a friendly local team, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme. Together with a generous rewards and structured approach to training and development, this role offers real job security and opportunity to progress.

Job Purpose:

Through excellent customer service you will promote and affect sales of stock, at retail, trade and workshop counters both over the phone and face to face.


Job Duties

  • Ensures that all customers at retail, trade and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day.
  • Completes all administrative functions in an accurate and timely manner.
  • Answers customers' questions avoiding excessive use of technical jargon.
  • Communicates and logs any discrepancies of stock with the Parts Manager.
  • Actively supports company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information.

About You

  • Previous experience as a Parts Advisor is required.
  • Exceptional verbal and written skills and excels in both telesales and customer facing roles.
  • Prior experience of using parts catalogues and understanding stock control advantageous.
  • Demonstrates excellent attention to detail and accurate recordkeeping.
  • Collaborates with colleagues to support the achievement of increased profit and sales.
  • Committed to achieving excellent customer relations and ensuring that customer's expectations are met if not exceeded.
  • Positive friendly and professional manner, demonstrates integrity, discretion and objectivity.
  • Computer literate, including Microsoft Office.
  • A good technical understanding of motor vehicles.

Salary:
£25,000.00 per year

Benefits:

  • Additional leave
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Referral programme

Schedule:

  • Monday to Friday

Licence/Certification:
- driving license (required)

Work Location:
In person