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Credit Control Administrator
3 months ago
Key Responsibilities:
- Take full ownership of the direct debit process ensuring customers are communicated with in the appropriate way at the appropriate time.
- Working in collaboration with individuals across the business to ensure the timely resolution of customer queries.
- Building and maintaining relationships with existing and new customers, ensuring they are always provided with exceptional customer service.
- Work alongside the credit and risk administrator to assist with enforcing legal action against customers that have defaulted.
- Work alongside the credit and risk administrator to develop and maintain a risk profile for the business.
- Assist Cash app during busy periods of the month.
- Provide an element of absence cover for cash app and credit & risk.
- Maintaining customer records to ensure information is up to date, relevant and secure.
- Completing reporting tasks/ activities in Microsoft excel.
Knowledge and Experience:
Essential
- A minimum of 1 years' experience within an administrative role
- IT literate with solid experience of Microsoft packages
- Strong desire to succeed and an eagerness to learn and develop
- Experience with accounting software such as sage and Netsuite
- Experience with CRM systems such as Salesforce
- Understanding of credit control functions and direct debit processes
Skills Required:
- The ability to communicate at all levels.
- A real cando attitude
- Drive and ambition
- Attention to detail is key
- Positive and vibrant attitude
- Adaptable and Personable
- Organised and conscientious
Job Type:
Fixed term contract
