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Customer Service Assistant
1 week ago
As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and resolving any inquiries or issues they may have.
This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.Duties:
- Provide accurate information about products, services, and promotions
- Process orders, returns, and exchanges efficiently and accurately
- Assist customers with troubleshooting and technical support
- Upsell products or services to customers when appropriate
- Maintain customer records by updating account information
- Handle customer complaints or concerns with empathy and patience
- Collaborate with other departments to resolve customer issues effectively
Skills:
- Excellent verbal and written communication skills in English
- Strong data entry skills with attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Effective interpersonal skills to communicate with customers and colleagues
- Experience with upselling techniques is a plus
- Bilingual or multilingual abilities are an asset
- Familiarity with phone etiquette and professional phone manner
Job Types:
Full-time, Permanent
Pay:
From £25,102.52 per year
Benefits:
- Company events
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Sheffield: reliably commute or plan to relocate before starting work (preferred)
Work Location:
In person
Application deadline: 18/05/2024
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