Customer Assistant

2 weeks ago


Sheffield, Sheffield, United Kingdom Relay Group Limited Full time
We are seeking a dedicated and customer-focused individual to join our team as a Customer Assistant.

In this role, you will be the first point of contact for our customers, providing excellent service and ensuring their needs are met
.



Duties:

  • Provide exceptional customer service by assisting customers with their inquiries, concerns, and requests
  • Assist customers in making purchasing decisions and upsell additional products or services
  • Maintain a clean and organized work area to ensure a positive shopping experience for customers
  • Collaborate with team members to resolve customer issues and escalate complex problems when necessary

Experience:

  • Previous experience in a customer service role is preferred but not required
  • Excellent phone etiquette and communication skills in English; ability to communicate in multiple languages, is a plus
  • Basic math skills for processing payments and providing accurate change
  • Ability to upsell products or services to enhance the customer's shopping experience
  • Strong organizational skills to manage multiple tasks and prioritize effectively

Job Types:
Full-time, Permanent

Salary:
From £25,888.43 per year

Benefits:

  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to Commute:

  • Sheffield (preferred)

Work Location:
In person

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