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Customer Service Assistant
3 months ago
Do you have a passion for helping people and providing a great customer service?
Our customers matter to us, we want them to be able to live happily in their homes and our Customer Access Team and Registrations Team are at the heart of this.
We have 2 temporary positions available for 6 months, one in the Customer Access Team and one in the Registrations Team, both are 37 hours per week.
You will be required to support customers by explaining the range of housing options available to them and assist them with their housing registration. This will be in-person at our First Point Property Shop reception and also back-office over the telephone and via email. You will also help to maintain the housing register by processing new applications and updating and renewing existing registrations.
You'll need to keep calm under pressure and have a positive and flexible attitude to what the day brings, ensuring our residents, customers and work colleagues feel listened to and valued.
You will join a hard-working and flexible team and be given full training, so that you can confidently answer all rehousing queries.
If you have great customer skills and are keen to help people find the right housing for them, then we would love to hear from you.
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.
If appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.
It is a great time to join us and we welcome your application. If you want to apply, please tell us how your skills and experience match the Minimum Essential Requirements detailed in the Job Description, Person Specification.
