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Business Director

3 months ago

London, Greater London, United Kingdom Goodstuff Communications Full time
In detail

The Goodstuff Business Director is responsible for leading a team and driving excellence in strategy, planning and client management. They create the optimum conditions to achieve shared business, team and client goals and objectives through effective leadership. They are experts in invention led planning and drive towards our agency mission. They live the Goodstuff values and contribute towards ensuring we have happy people, happy clients and happy profitability.
Reporting to Managing Partner, Client Services.

Management & leadership

  • Set the tone and pace for the team through effective, flexible situational leadership
  • Skilfully delegate and focus efforts on areas that will deliver most business impact
  • Motivate and galvanise a team towards shared objectives
  • Facilitate effective and productive team meetings, appraisals and 1:1s
  • Champion 'Frequent Fearless Feedback', creating opportunities for two-way feedback to be given
  • Set direct reports smart and motivating objectives to support development and progression
  • Manage resource needs and take lead role in recruitment

Craft

  • Inspire our agency mission by focusing the team on opportunities to create high profile, award worthy work
  • Direct strategic responses to brief, ensuring clarity of roles and responsibilities through the planning process
  • Focus team on invention and getting to good ideas
  • Have oversight of the flow of briefs, deliverables and overall output of team
  • Set clear goals linked to broader business objectives as part of the team and client strategy
  • Lead new business opportunities, managing the team, pitch process and deliverables
  • Play an inclusive and integrated role within the client department

Clients

  • Build strong, influential senior client relationships
  • Set the benchmark and coach Goodstuff's gold-standard client servicing principles
  • Deliver the client roadmap by managing and reacting to challenge and change
  • Facilitate focused and productive client meetings with clear outcomes
  • Provide expertise and objective strategic advice
  • Make informed decisions when resolving client issues
  • Develop proactive ideas and initiatives
  • Manage client contracts, scope of work and PRF frameworks ensuring all contractual commitments are being delivered against

Culture

  • Lead from the front, role modelling Goodstuff values.
  • Inspire a culture of continuous learning and development to support growth and progression.
  • Seek inventive solutions to problems with a focus on doing the right thing.
  • Discover and develop a personal 'And Some'

Commercial

  • Deliver sustainable profitability across a portfolio of clients.
  • Manage client contracts, scope of work and PRF frameworks ensuring all contractual commitments are being delivered against.
  • Be agile with commercial planning as part of the delivery of the client strategy. Identity opportunities for Otherstuff growth linked to client business objective.
  • Ensure team time allocation is in line with commercial agreements set out within client contracts.
  • Responsible for timely and accurate client forecasting Accountable for frictionless financial process across the team
The requirements
  • Experience operating at Business Director level across a multitude of disciplines
  • Exceptional omnichannel capabilities across online and offline media
  • Must have exceptional knowledge across brand and performance disciplines, with the ideal candidate having full funnel experience
  • Experience working on growth clients is beneficial, where a deep understanding (or ideally first hand experience of planning and buying) is important
  • Ideal candidate would have experience in working on key flagship accounts alongside the ability to flex down and support teams in running smaller pieces of business
  • Excellent client servicing skills with the ability to build effective relationships and positively influence others to drive active advocacy with senior and day to day clients
  • Entrepreneurial flair to spot opportunities for clients & sell them in
  • An understanding of measurement and analytics to support planning decisions that meet client business goals
  • Exceptional leadership skills and ability to flex style
  • Experience in running and delivering pitches
  • Demonstrates high levels of emotional intelligence
  • Authentic, committed and resilient with the ability to work at pace & multi-task
  • Passionate about inventive ideas and drives forward the agency mission
  • Create a consistently positive personal impact
  • Is a clear and concise communicator who listens well
  • Commercially astute
  • Demonstrates sound instincts and judgement in 'doing the right thing'
  • Able to think around problems and get to inventive solutions

Made of different stuff Goodstuffers are a group of individuals made of different stuff. Collectively we shine in support of our mission: to be the World's most inventive media agency. Our invention is born out of divergent thinking in an inclusive environment which comes together to create something truly original and good. Truly Goodstuff. To support this, we have an Equal Opportunities Policy; except we call ours the Do the Right Thing Policy. It's simple. We believe in fairness. That means, first and foremost, we recruit on merit and ability. We treat each other, fairly, with dignity and respect – we give a shit. We create an inclusive environment in which everyone belongs. When we recruit, promote, train, or reward we do that on the basis of aptitude and ability. We help and encourage everyone at Goodstuff to realise their full potential. Any form of discrimination or harassment, less favourable treatment, or victimisation based on age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation will not be tolerated.
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